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Dropbox shared link is not working or returns error

There are situations when the shared link to a file in Dropbox may stop working or work incorrectly. Here are some of the possible reasons and solutions:

1. The file or folder containing it had been deleted

If you or someone else has deleted the file or the folder containing it, the link you provide for the migration will not work. To reenable the link, restore the file/folder.

Check if the link you provided is disabled by following the steps:

  • Step 1. Sign into your Dropbox account.
  • Step 2. Click Files.

Files in Dropbox

  • Step 3. Click Sharing.

Sharing in Dropbox

  • Step 4. Click Links.

If you don't see the link in your list, you may have deleted it. You can always create a new link to the file or folder you want to share.

Dropbox Professional or Dropbox Business users can set an expiration for the shared link. Check if the link has expired and if so, create a new one.

Dropbox may ban the links that generate large amounts of traffic or violate the Acceptable Use Policy. In this case, contact the Dropbox support team or just generate a new link.

If none of the above fixes the issues, contact our support team, so we could investigate your case.

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