1. Home
  2. Knowledge Base
  3. Pre-migration Preparation
  4. Do I need to turn off automations before the migration?

Do I need to turn off automations before the migration?

Yes, in most cases you will need to turn off automations in you new platform before the start to avoid unexpected changes in migrated Tickets (status changes, ticket reassignment, etc.).

If your new platform is active and you can't turn off automations, you still can use our service. Drop us a line and order a Custom Data Migration.

Did this answer your question?
Book a Call
cancel
%s
— %s