How to check the result of Demo Migration in Intercom

Once your Demo Migration is complete, you’ll see the table showing you an overall number of transferred records along with reports for migrated, failed, and skipped data.

Every report includes a list with all the records IDs used for the Demo from the source database and respective new IDs in Intercom. Locate and examine each record in your new help desk. The report looks like this:

Whether it is the Demo Migration or Full Migration, all tickets and related data transfer similarly. So, if some records weren’t migrated during the Free Demo, they wouldn’t move during the Full Data Migration.

You need to check if all tickets transferred along with their Type, Status, Priority, Source and Custom Fields, Requester, Agent, and Tags. If you also migrate Knowledge Base, inspect the articles, their statuses, and attachments.

When the Full Data Migration finishes, you’ll see a similar table with clickable reports - check all migrated records too.