With the spread of Covid-19 (the novel coronavirus) and WHO announcing a pandemic, we decided to post an update to explain how this affects us (the team of Help Desk Migration) and you, our customers. As well as talk about the measures we've taken to stay safe and enable remote work.
What is the situation like in Ukraine?
As of March 18, 2020, there are 14 confirmed cases of Covid-19, 28 more are being tested. The government of Ukraine is taking adequate measures to prevent the spread of the virus. On March 17, all malls, cinemas, cafes, gyms, etc., were closed. Schools, kindergartens and universities were put on quarantine from March 12, 2020, till April 3, 2020.
The government has also stopped the operation of the subway in cities where this mode of transportation is available, as well as set restrictions on the use of public transport.
Citizens are encouraged to limit social contacts and leave home only to get essentials. Grocery shops, pharmacies, gas stations, hospitals, and banks are working as usual, so there's no shortage of food and medicine.
What is Help Desk Migration doing to keep its employees safe?
The wellbeing of our staff is our top priority. Therefore, on March 12, 2020, we shut down our office and enabled all team members to work from home until the end of quarantine.
Our working schedule remains the same. We continue our usual banter in Slack as well as have online meetings to keep everybody informed.
Operation of the Help Desk Migration service
Since our migration tool is cloud-based, it is accessible anywhere anytime.
Nothing has really changed in terms of customer support since our communications have always been based online. Therefore, all scheduled meetings and data migrations will take place as planned.
Security of your data
Access to customer service data and the source code has always been very, very restricted. This remains the same, although our employees are working from home.
All employees who work with customer service data and resolve technical issues use company-issued VPN to access the server, admin panels, and other tools. A VPN is a secure connection between a computer and a server, and it is used in our company for safe work and browsing inside and out-of-office.
P.S. Please keep in mind that there is a ton of misinformation on the Internet. Use the information from trustworthy sources such as the World Health Organization and the Centers for Disease Control and Prevention.
Stick to the basic protective and preventive measures. We can stop the virus from spreading only if we work together.
Help Desk Migration team.