Freshservice data import, export, and merging

Import your data to Freshservice quickly, securely, and hassle-free

With Help Desk Migration, service desk data import to Freshservice is easy and secure. Our zero-code tool will transfer all your contacts, tickets, attachments, and other types of records without any downtime. It’s an easy, hassle-free way to switch to one of the top ITSM solutions.

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Check Available Fields and Record Types for Your Freshservice Data Import

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to agents in Freshservice and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Missing agents

No problem — you can automatically create Freshservice agents during the setup process.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to an active agent on the target platform.

Customer Fields:

  • ID
  • Name
  • Email
  • Phone
  • Company
  • Details
  • Language
  • Time zone
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

Organization Fields:

  • ID
  • Name
  • Description
  • Domains

Ticket Fields:

  • ID
  • Subject
  • Tags
  • Company
  • External ID
  • Group
  • Source
  • Status
  • CC
  • Staff
  • Contact
    • Comment author
    • Comment privacy
    • Comment publicity
    • Comment body
    • Comment attachments
    • Comment recording
    • Comment created date
    • Conversation subject
    • Conversation external IDs
    • Conversation status
    • Conversation events
    • Conversation created date
    • Conversation updated date
  • Created date
  • Updated date
  • Closed date
  • Brand
  • Form
  • Custom status
  • Type
  • Priority
  • Due date
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

Change Fields:

  • ID
  • Subject
  • Group
  • Change type
  • Status
  • Priority
  • Impact
  • Risk
  • Description
  • Attachments
  • Staff
  • Requester
  • Notes
    • ID
    • Subject
    • Description
    • Staff
    • Notes
    • Created date
    • Updated date
    • Closed date
  • Planning reason
  • Planning impact
  • Planning rollout
  • Planning backout
  • Planning start date
  • Planning end date
  • Created date
  • Updated date
  • Category
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

Problem Fields:

  • ID
  • Subject
  • Group
  • Status
  • Priority
  • Impact
  • Description
  • Attachments
  • Staff
  • Requester
  • Notes
    • ID
    • Subject
    • Description
    • Staff
    • Notes
    • Created date
    • Updated date
    • Closed date
  • Due date
  • Created date
  • Updated date
  • Category
    • String custom fields
    • Boolean custom fields
    • Dates custom fields
    • Number custom fields

KNOWLEDGE BASE

Category Fields:

  • Name
  • Description
  • Position
  • Translations

Section Fields:

  • Name
  • Description
  • Position
  • Category
  • Translations

Article Fields:

  • Title
  • Body
  • Position
  • Author
  • Folder
  • Status
  • Tags
  • Translations
  • Attachments

CUSTOM OBJECTS

Custom objects migration

Move non-standard data—like assets, warranties, and more—into Freshservice with full structure and relationships intact.

Migration tool

Rely on our smart, reliable migration tool to handle complex Freshservice custom object transfers with ease.

Outsource migration

Let our experts handle the heavy lifting—perfect for complex or large-scale Freshservice migrations.

Buy migration

Get one-time, done-for-you Freshservice custom object migration—no subscriptions, no recurring fees.

Enterprise-Grade Support

Custom object migration backed by professional services, data validation, and expert consulting.

You can import all your core data to Freshservice. Tickets, contacts, organizations, and more—transferred effortlessly.

Freshservice data import is the process of transferring records—such as tickets, contacts, companies, knowledge base articles, and other support-related data—from another help desk, service desk, or file-based source into your Freshservice account. This process ensures that your existing data is preserved and accessible in your new Freshservice environment without manual entry or data loss. With Help Desk Migration, this import can be automated, accurate, and tailored to your specific needs—including custom objects, relationships, and workspaces.
You can import a wide range of records into Freshservice, including tickets, contacts, organizations, agents, knowledge base articles, attachments, custom objects, ticket comments, tags, ITS problems, changes, tasks and other records.
Yes, Help Desk Migration supports automated data transfer from more than 80 help desk, service desk, or ITSM, including Zendesk, Freshdesk, Jira Service Management, ServiceNow, and many other popular help desk platforms.
Absolutely. Whether you're using multiple workspaces for different teams or departments, our tool allows precise targeting to ensure data is imported exactly where it belongs.
The duration of your data import to Freshservice depends primarily on the volume of records being transferred. On average, the process can take anywhere from a few minutes for small datasets to several days for large or complex migrations.
Yes, importing sensitive data into Freshservice is safe when done through trusted migration tools like Help Desk Migration. We use secure encryption protocols and follow strict data protection standards to ensure your information remains confidential and intact throughout the migration process. Additionally, Freshservice itself complies with industry-leading security certifications to protect your data once imported.
Yes, you can migrate tickets along with their attachments to Freshservice. Our migration process ensures that all files linked to tickets are transferred safely and remain accessible.
Yes, ticket notes, internal comments, and timestamps are included in the migration, keeping the full context and history of your support interactions intact.
Yes, data from database dump or CSV files can be migrated to Freshservice. Our tool supports a variety of formats and can handle complex data structures with proper mapping.

Learn everything you need to know about importing your knowledge base into Freshservice.

Yes, the automated data migration service allows you to preserve article categories and folders during your knowledge base migration to your new platform.
Yes, the Help Desk Migration automated tool supports the migration of multilingual knowledge bases to Freshservice. Just make sure that the corresponding languages are enabled in your Freshservice portal before initiating the migration. This ensures each article is properly mapped and imported under the correct language version.
Yes, article images will be preserved during the data import. The tool ensures that embedded images are migrated along with the content and properly linked in the Freshservice environment.
Absolutely! You can migrate your knowledge base from Confluence, Freshdesk, ServiceNow, or virtually any other service desk platform to Freshservice. The Help Desk Migration tool allows you to connect your source and target platforms, map knowledge base data, including articles, categories, folders and launch the migration at your convenience with minimal disruption.
You can choose an additional migration option to automatically update internal links between articles during your data transfer. With this option enabled, all internal article links will be rewritten to match the new Freshservice URLs after the migration. This ensures that links between related articles remain functional and accurate in your new knowledge base.
Yes, you can merge multiple knowledge bases into a single Freshservice instance using the Help Desk Migration tool.

Have unique data? We support custom object migration to Freshservice through our tailored professional services — ensuring all your business-critical data comes with you.

Yes, you can migrate custom objects—such as assets, contracts, warranties, and any other non-standard records—to Freshservice. Our migration tool preserves relationships, fields, and data structure to ensure a seamless transfer. For complex cases, our team can assist with custom mapping and configuration.
Absolutely. Custom fields and ticket tags from your source system can be imported into Freshservice.

Why import data to Freshservice

  • Modern, intuitive interface

    Freshservice’s clean, user-friendly design means your team spends less time learning and more time resolving issues. This makes IT service management feel effortless from day one.

  • Multi-channel support made simple

    Capture and resolve requests from the portal, email, chat, or phone, ensuring every user gets help quickly — whatever their preferred way of contact.

  • Smart automation at your fingertips

    Automate ticket assignments, approvals, and notifications with just a few clicks so your IT team can focus on complex problems instead of repetitive manual tasks.

  • All-in-one asset management

    Easily track hardware, software, and other IT assets in one place, maintaining control, reducing costs, and avoiding compliance headaches as your organization grows.

  • Self-service portal that empowers users

    Give employees the tools to solve their own issues with a customizable self-service portal, complete with FAQs and knowledge articles tailored to your company’s needs.

  • Deep insights with real-time analytics

    Monitor trends, track KPIs, and generate custom reports instantly, enabling your IT leaders to make informed decisions and continuously improve service quality.

  • Adapted specifically to ITSM needs

    Freshservice is built specifically for IT teams, with features and workflows tailored to the way IT service management works.

  • Built-in project management

    Keep IT projects on track with integrated task management, timelines, and collaboration tools, keeping everyone aligned from kickoff to completion.

  • Effortless integrations with top tools

    Freshservice connects seamlessly with popular apps like Slack, Teams, and Jira, keeping your IT operations in sync without disrupting the workflows your team relies on.

  • Security and compliance you can trust

    Protect your data with enterprise-grade security features, role-based permissions, and compliance certifications to meet industry standards with confidence.

Why Help Desk Migration is ideal for importing data to Freshservice

Help Desk Migration

A simple migration workflow

1

Connect your source and target

Start by linking your current service desk system to Freshservice. You can select the exact workspace for data imports to Freshservice, retaining full control over the process.

2

Map your records

Match your data fields from the source platform to the corresponding ones in Freshservice. This ensures tickets, contacts, custom fields, and attachments transfer accurately, their relationships intact.

3

Run a Free Demo

Test your future data import to Freshservice with a Free Demo with 20 random tickets and 20 knowledge base articles. You can run as many demos as you need.

4

Check results

Review the demo migration results carefully. You can run Free Demos as many times as needed to make sure all data is imported to Freshservice exactly how you want it.

5

Run your Full Migration

Choose a convenient date and time to start your full data migration. The process runs smoothly in the background, with no downtime or disruption to your current help desk operations.

Help Desk Migration — a solution trusted by teams that imported data to Freshservice

Renewable Energy Infrastructure Group Arkansas Tech University Zenops LCBC Church Echo Inc.

Additional Options

Add tags to newly migrated tickets

Make your imported tickets easy to find by automatically adding custom tags. This helps your team quickly filter, categorize, and prioritize new tickets right from the start, making your Freshservice workspace organized and efficient from day one.

How it works

Migrate the newest records first

Give your team instant access to the most recent tickets by migrating the latest records first so they can start helping users without delay.

How it works

Skip attachments

Speed up your data import to Freshservice by choosing to skip attachments. This option is perfect if you want a faster transfer and don’t need to bring over large files, saving both time and storage space in Freshservice.

How it works

Migrate side conversations

If you’re moving from Zendesk, you can bring over side conversations as private notes in Freshservice. This keeps important internal discussions intact and accessible, so your team never loses valuable context on past tickets.

How it works

Migrate call recordings

Do you need to migrate recorded calls from your Zendesk account? Help Desk Migration handles that, too: all your recorded calls can be transferred as ticket attachments. This means your team keeps access to important voice communications, with a complete support history available in your new Freshservice account.

How it works

Migrate inline images as attachments

Preserve all the visual details by migrating inline images as attachments. Screenshots, diagrams, and other important visuals will stay connected to the right tickets and articles in Freshservice.

How it works

Use Custom Demo

Would you like to see exactly how specific records will appear in Freshservice after migration? Try our one-time Custom Demo. Unlike the Free Demo, it lets you handpick up to 20 tickets and 20 articles to preview how your critical data will appear in Freshservice before starting the Full Migration.

How it works

Special Features

DELTA MIGRATION

Need to transfer only the new or updated records after your initial migration? Delta migration makes it easy by syncing only the changes made since your last migration. This way, your Freshservice data stays current without the need to repeat the Full Migration, so your team can work uninterrupted during the transition.

INTERVAL MIGRATION

Want to import a large amount of data to Freshservice without long downtime? Interval migration lets you move your data in smaller batches, step by step, at convenient times. With this approach, you keep your service desk running smoothly while gradually moving your records to Freshservice.

CUSTOMIZATIONS

Do your requirements for data import to Freshservice go beyond the scope of Help Desk Migration’s automated features? No worries, we can handle those as well.

Whether you need to migrate data from integrations, transfer ticket events as private notes, or add details to the imported tickets, our team will address all these needs with care and expertise.

Your data security is in expert hands

Security and Compliance

GDPR-compliant

Help Desk Migration strictly follows GDPR guidelines to protect your personal and business data. We handle your information with full transparency and respect, upholding data privacy rights throughout the migration process so you can move sensitive records to Freshservice with confidence.

SOC 2 Type II, SOC 3 certified

Our platform is proudly SOC 2 Type II, SOC 3 certified, which means we have undergone thorough independent audits to verify our security controls. This certification guarantees that your data is managed with the highest standards of confidentiality, integrity, and availability.

Encrypted during transit and storage

To protect your data at every stage of import to Freshservice, Help Desk Migration uses strong encryption protocols both while your data travels across networks and when it’s stored on our servers. Your information remains confidential and safe from interception or unauthorized access at all times.

No third-party access

We prioritize your data’s confidentiality by ensuring that no external parties have access to your information during the migration. Our strict internal policies and secure infrastructure prevent unauthorized access, keeping your data private and protected — exclusively between you and Help Desk Migration.

The cost of data import to Freshservice with Help Desk Migration

Our pricing is custom, transparent, and flexible. The final cost depends on the volume of data you want to import, any extra features and customizations, and the support package you select. Rest assured, there are no hidden or unnecessary fees — just straightforward pricing you can trust.

Simply run a Free Demo to get an accurate estimate of how much it will cost to import your data to Freshservice.

Estimate Data Migration Cost

The ROI of data import to Freshservice with Help Desk Migration

Choosing Help Desk Migration for your Freshservice data import means maximizing your return on investment. Our streamlined, automated process reduces manual work, cuts down on errors, and keeps your support team productive throughout the migration. With flexible options and dedicated assistance, you get a migration tailored to your needs — saving time and money. Curious about your potential savings? Try Help Desk Migration’s ROI calculator to see how much value a hassle-free Freshservice import can bring to your business.

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    ROI Calculator

    Optimize your data migration strategy and estimate your annual savings with Help Desk Migration. Receive your personalized data migration ROI directly to your inbox.

    Thanks for using our ROI calculator! We’ll send your results directly to the email address you shared, so you can get a clear view of your potential savings and returns. Keep an eye on your inbox!

    Help Desk Migration customers see an average ROI exceeding

    Help Desk Migration

    Let’s bring your data to Freshservice together!

    Schedule a call with our Help Desk Migration team today! We’ll walk you through the process, answer your questions, and help you get started with a smooth, hassle-free migration.

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