CSV data import, export and merging

Easy CSV Data Imports and Exports Without Platform Limits

Move your support data securely without platform restrictions or putting your customer service operations on hold. Our no-code migration tool transfers contacts, agents, tickets, and related records through universal CSV files while you keep serving your customers.

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Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

Total Tickets 2,000
1K 500K
10-15 mins Estimated Migration Time
85% Time Savings vs Alternatives
$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

Automated CSV data migration timeline

Here’s an instruction on how to export data from ManageEngine to your target platform with the Help Desk Migration tool:

1. Connect

Starting with CSV export? Select CSV as your Source, choose the record types you want to move, and upload the corresponding files. For CSV imports, simply pick CSV as your Target.

Connect your help desk →

2. Map Data

Choose which entities you want to transfer and map their fields using straightforward drop-downs. You can also enable extra options: skip attachments, select data for Demo, prioritize newer records, or otherwise tailor the migration to your exact needs.

What is data mapping →

3. Demo Run

Launch a Free Demo to see exactly how your CSV migration will work. The Wizard will transfer up to 20 sample records with the related data, giving you a clear preview of the final outcome before you proceed to the Full Migration.

How the Demo Works →

4. Review

You’ll receive a detailed report once the Demo completes. Check the results, see how each record was processed, and adjust your settings if needed. You can run as many Demos as you want — completely free — until everything looks perfect.

5. Go Live

Once you are happy with what you see in your Free Demo report, let Migration Wizard continue with the rest of your data. You can perform the CSV import or export right away or schedule it for a time that works for you.

Turn your existing help desk data into clean, structured CSV files with just a few clicks. Our automated migration tool extracts your customer support records into ready-to-use files — ideal for backups, data analysis, system consolidations, or moving data into custom-built support solutions.

Yes. The Wizard preserves relationships between tickets, comments, agents, contacts, and companies by linking records through unique IDs.

The Migration Wizard generates a ZIP file with CSV files for each selected record. You can download the files from your account or access them through an email notification.

Yes. You can select specific entities and import only the records you need, such as tickets, contacts, or articles, instead of transferring your entire dataset.

Yes. The Wizard includes attachment URLs in the CSV files, allowing you to download or reimport attachments later.

Yes. The Wizard imports creation, update, and closure dates in a standard timestamp format.

Export time depends on data volume and complexity. You can track progress in your account while the Migration Wizard processes the export.

Move your data from CSV files into a supported help desk platform without manual work. Whether you’re switching from a legacy system or a shared inbox or adding historical data to your current help desk, Help Desk Migration safely transfers your records from CSV to your new destination.

Yes. You can download ready-made CSV samples for tickets, comments, articles, and other entities. Use these samples for Demo Migration or adapt with your own data.

You import attachments through public URLs. You can add multiple attachment links in one field and separate them with commas.

Use the same record ID (such as TicketId, RequestId, or ChangeId) for related rows. The Migration Wizard assigns comments and notes to the correct record and orders them by creation date.

Yes. Add specific tags to column headers, such as _select, _date, _integer, or _decimal, to define field types. The Migration Wizard treats untagged columns as text fields.

Why use Help Desk Migration for СSV data import and export

  • No downtime

    Run CSV imports or exports without putting your support operations on pause. Your team keeps working in the source or target system while Help Desk Migration securely processes your data in the background.

  • User-friendly process

    No scripts, no complex setup. The Migration Wizard guides you through every step using simple drop-down menus and clear field mapping. You define how records match — and automation takes care of everything else from start to finish.

  • Fast transfer

    Your data doesn’t sit in a queue for days. Help Desk Migration is optimized for speed, so simple CSV imports and exports can be completed in as little as 15 minutes. You start working with your data in the new location almost immediately.

  • Accurate transfer

    Every record lands exactly where you assign it. Field mapping prevents duplicates, corrupted files, and missing data. And with a Free Demo that has no limits, you can verify your results before running the full CSV import or export.

  • Flexibility

    Adapt every CSV migration to your exact needs. Skip attachments, prioritize recent records, filter specific data types, or request advanced options like Delta or Interval migration. You stay in full control even when your data structure is complex.

  • Platform-agnostic

    CSV makes migration possible even when your exact platform isn’t supported directly. If either the Source or Target works with Help Desk Migration, you can still move your data in or out using structured CSV files.

  • Dedicated support

    Real help from real migration experts. Our team answers questions through chat, email, or calls, assists with complex mappings, customizes your setup when needed, or fully manages the entire CSV migration for you from beginning to end.

  • Enterprise-grade data security

    Your data is protected at every stage of the CSV migration. All transfers run through secure HTTPS encryption, with access strictly limited. Files are handled under confidentiality agreements, and the entire process is built to meet GDPR and enterprise security expectations.

Help Desk Migration — a number one importing tool for top companies worldwide

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Automated ≠ inflexible: Tailor your CSV data import/export to your needs

Skip attachments

Remove unnecessary attachments when exporting from or importing data to CSV. Skip all files or filter out older ones to reduce data volume, speed up the transfer, and keep your migrated dataset clean and manageable.

How it works

Select records for Demo

Do not rely on random samples; pick the exact tickets you want to test in your Demo. In the end, you will get an accurate preview of how your real data will migrate before running the full CSV data import/export.

How it works

Migrate inline images as attachments

Convert inline images into regular attachments during CSV data imports or exports. This maintains the original ticket context, keeping important visuals accessible and properly linked to each record.

How it works

Migrate the newest records first

Prioritize the most recent records when exporting your data to CSV. Your newest tickets are processed first, giving teams immediate access to timely information while older data finishes migrating in the background.

How it works

Transfer call recordings

Export Zendesk call recordings into CSV with complete accuracy. Each recording is saved as an MP3 file and attached to its corresponding ticket, preserving the full voice history right alongside your ticket data.

How it works

Migrate side conversations

Capture Zendesk side conversations when exporting to CSV. Each conversation thread is moved as a private note linked to the correct ticket, so that the collaborative context remains visible in the exported records.

How it works

Special features to keep you active as you import/export data to CSV

Use Delta migration

Use your current help desk during migration while keeping your data in CSV files up to date. Delta migration scans your source system for new or updated records created during the transfer and moves only the ones modified. This way, both data locations stay in sync.

Use Interval migration

Don’t want to run one large migration at once? Schedule CSV data imports or exports to run automatically at set intervals. Whether you need hourly, daily, or weekly data transfers, Interval migration delivers your data to the new location in up to five controlled sessions.

Customize your CSV data import/export

If your needs don’t fit into the standard Migration Wizard flow, you can request our CSV migration experts to filter out unnecessary records, extend your three-day CSV data retention period, move additional data, transfer data from multiple projects, and more.

Transparent pricing based on your data and options

With Help Desk Migration, you always know the final cost before starting your CSV import or export. Pricing is calculated automatically inside the Migration Wizard and depends only on what you choose to move and how you choose to move it.

The cost of your CSV data migration is determined by:

  • Your record volume: contacts, companies, tickets, agents, and related data.
  • Optional automated enhancements: skipping attachments, selecting specific records for Demo, or migrating the newest data first.
  • Optional service packages: hands-on assistance, guided setup, or a fully managed migration.
  • Optional custom work: tailored adjustments for unique data structures, transformations, or workflow requirements.

Many CSV data imports and exports are quite straightforward and require only the essentials. In this case, you end up paying only for the data volume you transfer. Run a Free Demo anytime to see how everything works and get an exact price instantly.

Pricing Information

Help Desk Migration

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