Trouble-Free Help Desk Migration for Media Companies
In today's world, media and entertainment businesses fight many battles to win customers, and creating great content or great products is just one aspect of the competition. No less important on the strategic battlefield is support service, and companies with higher quality service win. Use Help Desk Migration for media and entertainment data transfer to move to more advanced customer service software and gain an advantage in this fight.
Companies that have already benefited from using the Help Desk Migration service
Success Story
We Helped Rood Fluweel Keep All Historical Data as They Switched to a New Help Desk
Intercom → Help Scout | Computer software
Challenge:
The client was looking for a solution to quickly migrate a significant amount of data from Intercom to Help Scout.
Solution:
Use Help Desk Migration’s automated service to transfer tickets, contacts, and full historical data from Intercom to Help Scout, bypassing the limitations of manual exports.
Result:
The client opted for automated data migration and transferred all the necessary historical data to Help Scout.
"The migration was without any hiccups, which allowed us to switch much faster than anticipated."
The migration was done without hiccups, which allowed us to switch much faster than anticipated. I was also very happy to find out we got all our old conversations as they used the API which allowed them to go back in the past much longer than the front-end export features which were pretty limited.
The existing software was increasing its prices and changing features all the time while they are moving "upmarket". While they grandfathered the existing pricing, I got fewer features over the past few years. We looked at the market for almost 6 months but never started migrating because we could lose all historical data.
As the manual export of Intercom is very limited in its data set and only limited in time (two years) we were happy to learn that we would now be able to retain all old conversations.
I wanted to preserve all old conversations as many of them are "long-running". It would have been a massive work to keep two software active during a few months.
Keep your data and save a massive amount of time.
Plan on where new data will arrive while the migration is in progress. Talk with the awesome helpdesk [customer support at Help Desk Migration]. They seem to be very well informed (from process perspective).
How Help Desk Migration lives up to media industry expectations
Avoid the unnecessary chaos of a shared inbox
Media and entertainment businesses have the highest form-fill conversions across industries. You don’t want to miss any of these forms because shared inboxes become overfilled and too chaotic to customer service requests, if you use Help Desk Migration to move your records to the ticketing system of your choice.
Preserve data integrity
The average American uses three to four streaming platforms and won’t tolerate poor or impersonal service. Use Help Desk Migration to accurately match source and target data fields, or, request more complex customization. We guarantee that our Migration Wizard maintains the integrity of your data, so your managers keep on providing personalized experience once they help them to fix their questions and cases.
Transfer your data to another help desk
In competitive domains like M&E, settling for average results when you can improve your customer service is a recipe of failure. But you can improve results by moving to a more advanced help desk platform now. Rest assured that our Help Desk Migration services for media can meet your needs and deadlines, thanks to our experience dealing with dozens of help desk migrations a day.
Consolidate two or more help desks
Growing to the size of Netflix isn’t easy, especially for your support team. When it’s time to scale and merge several help desk accounts for greater efficiency, you want it done quickly, accurately, and without mixing accounts’ data. Think it’s impossible? Help Desk Migration can merge your help desk accounts securely and automatically.
Switching from a legacy customer service tool
Sunsetting help desk software is bad news for your business. You need to find the best replacement software, plan for data transfer, and perform your help desk migration while adjusting your workflow to minimize downtime. We can handle the heavy lifting of data transfer and help to plan your data import and move records securely.
Discover the secret to personalized customer service with industry-specific help desk software
Success Story
Contactually, a CRM software company, used HDM to migrate to Zendesk®
Desk.com → Zendesk® | Computer Software
Challenge:
Migrate the customer service data to Zendesk®, maintaining the structure and integrity.
Solution:
Automated data migration tool.
Result:
Contactually migrated their data with minimal downtime.
"We wanted all of our historical information in Zendesk® as we are constantly using analytics to make our business more efficient and having the support data in one spot makes that effort much simpler."
The data migration process was relatively straightforward. We were able to migrate everything in about 3 days with minimal downtime. Although we hit 2 main snags.
The first was that the images from our Help Center migration did not properly get ported over to Zendesk® so we had to fix them which took about a day's worth of manual work inside of Zendesk®.
The other was that, on the night of the migration, we attempted to remove our SSL Certificate from Desk before attempting the migration. This caused an unknown error to be thrown in the migration tool. We reasoned that the SSL Certificate was the cause so once we put it back on Desk, the migration worked.
I would advise that they really think through all of the dependencies outside of just the data migration. We had multiple meetings to figure out what needed to happen and in what order. Identifying all of the dependencies really helped the night of the transition to make sure everything went smoothly.
Why should you use the Help Desk Migration service?
Easy onboarding and automated data transfer
Forget about manual migration or outsourcing customer service data transfer to software development experts. Set up your help desk migration for media and entertainment company in a few clicks with the Migration Wizard. No coding, no manual processes, and no installations.
No downtime
Don’t postpone migration because you worry about putting your support processes on hold during the transfer. Schedule your data migration to a desired time and keep supporting your customers as usual. Once your Full Migration is done, run a Delta Migration to import new and changed records without duplicating them on your destination help desk.
Simple and rich field mapping
Match data fields between your source and target platforms with a few clicks. Is the target help desk missing some fields? No need to go and make adjustments in the target platform—add those fields as your continue setting up your migration, without leaving our Migration Wizard.
Pre-built customizations
Automated doesn’t mean generic. Customize and tailor your migration easily. Skip ticket attachments to streamline migration, add extra tags, migrate inline images and call recordings as attachments, and migrate translations of knowledge base articles. You can also reach out to us for more complex customization.
Support plans for every need
We understand that each migration case is unique. For example, a streaming platform provider might have different business requirements from those of, say, a video game company. That’s why we created three different support offerings. Each of our support plans has features and options to deliver outstanding migration experiences tailored to different industries. You just need to choose the one that best suits your needs.
Free Demo that demonstrates what you’re buying
Test our media help desk migration for media sector before proceeding to Full Migration. With our Free Demo, you can transfer 20 randomly-selected tickets and 20 knowledge base articles as many times as you need. Or use our one-time custom Demo to import 20 hand-picked by IDs tickets and articles.
Advantages of Concierge migration service
Want to proceed with data import easily? Use our Concierge migration service–we help you set up every aspect of your help desk migration: platform connection, data mapping with any customizations you need, run and check Demo, and prepare Full Migration to get started. You simply click start and wait until it’s time to check the migration results.
Secure migration
Our security policy keeps up with industry standards, including routine audits, regular upgrades, and a protected storage center. We monitor and adopt the latest best practices to protect data against hacker attacks, leakage, and natural disasters.
Start your help desk migration for media and entertainment today
Learn more about how to run help desk migration for media service companies from our case studies and guides
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