If your team relies on Zendesk Side Conversations to collaborate internally or loop in third parties, you don’t have to leave that context behind during migration. The Migrate Side Conversations option ensures those internal threads move with your tickets—accurately and securely.
Whether you’ve used side conversations to coordinate with legal, escalate issues, or communicate with vendors, this automated option keeps that history intact. It’s especially helpful if your Zendesk access is about to end or if you're merging multiple Zendesk accounts.
What happens to Zendesk side conversations?
-
Migrating to a different help desk:
Side conversations are imported as private comments. Each message includes the sender’s name and email for clarity and accountability.
-
Consolidating Zendesk accounts:
Side conversations appear in their original format, preserving message structure, formatting, and context.
Why should I migrate side conversations as private notes?
- You rely on side conversations for team collaboration
- You want to retain internal ticket discussions post-migration
- You're consolidating Zendesk instances and need the full history
- You’re migrating away from Zendesk and can’t risk losing key information
How to transfer Zendesk side conversations?
- In the Migration Wizard, go to the Tickets section
- Select “Migrate side conversations”
- Run a Free Demo Migration to preview the result
- Start your Full Migration when ready