How to Make Your ServiceNow to Jira Service Management Migration Smooth
Your conversations are encrypted, and your data is stored on safe servers, ensuring peace of mind with up-to-date authorization methods
Automated approach, don't have downtime, excluded workflow breaks
Affordable pricing gives you the best value, helping you maximize opportunities without stretching your budget
Trusted by customers across various industries for seamless and reliable data migration
Effortless data migration in 1-2 weeks
Set the Stage
Step 1: How to Prepare for ServiceNow to Jira Service Management Migration?
Review project details:
- Check source ServiceNow records, workflows, and integrations.
- Set up agent profiles and custom fields in Jira Service Management.
- Disable email notifications and automations in your target platform.
- Enable the public sign-up and increase the attachment limit for Jira Service Management.
- Draft a migration strategy and prepare training resources for your team.
Step 2: How to Keep Your Migration Secure and Compliant?
Protect data during transfer:
- Confirm your ServiceNow to Jira Service Management migration follows compliance standards.
- Set up permissions and access controls in both systems.
- Restrict migration access to authorized admins only.
Migration process
Step 3: How to Map and Customize Data?
Align fields and customize records for accuracy:
- Map record fields between ServiceNow and Jira Service Management.
- Choose from automated options or request custom settings.
Step 4: How to Run a Demo Migration?
Test before the Full Migration:
- Launch a Demo Migration to see the process in action.
- Review results in Jira Service Management and check ticket formats, fields, and attachments. Then compare the knowledge base records too.
- Adjust settings or mappings for a smoother transition if needed.
Step 5: How to Check If Records Migrated Accurately?
Confirm migrated records are correct:
- Double-check that all data migrated from ServiceNow is complete in Jira Service Management.
- Validate fields, formatting, and record organization.
Step 6: How to Initiate a Full Data Migration?
Start the migration process:
- Transfer tickets, contacts, attachments, and other related records from ServiceNow to Jira Service Management.
- Monitor the migration to ensure stability.
- Expect a seamless, full-scale migration with minimal disruption.
Step 7: What is Delta Migration? (Optional)
Import new or updated records:
- Capture any new or modified records created in ServiceNow during the Full Migration.
- Ensure Jira Service Management is fully up-to-date before go-live.
Step 8: Why Use Interval Migration? (Optional)
Pause and resume your migration when needed:
- Take up to five pause windows, each lasting five business days.
- Coordinate scheduling with our migration experts to fit your timeline.
Post-Migration Phase
Step 9: How to Go Live with Jira Service Management?
Switch to the new system:
- Launch Jira Service Management for your team to start daily operations.
- Deactivate the ServiceNow account if it’s no longer required.
- Secure and store data backups for future reference.
What Data Can Be Migrated from ServiceNow to Jira Service Management?
Easily and securely migrate your data from ServiceNow to Jira Service Management with our automated migration service—cost-effective, efficient, and without interrupting your workflows. All records are carefully preserved and well-organized. Here’s a list of the entities you can seamlessly move during ServiceNow to Jira migration.
Need something more customized? Schedule a call, and we’ll adapt the migration process to your specific needs.
| Servicenow objects | Jira Service Management objects | |
|---|---|---|
| Help desk | ||
| Users(admins) | Users | |
| Companies | Organizations | |
| Users | Customers | |
| Incidents | Requests | |
| Knowledge Base | ||
| Knowledge bases | Categories | |
| Categories | Folders | |
| Articles | Contents | |
Why migrate with Help Desk Migration?
-
Without downtime, no disruption
Move your data like a pro. Shift records seamlessly while keeping workflows running smoothly—so you can serve customers without missing a beat. Your service? Uninterrupted. -
Enhanced efficiency
With the Migration Wizard, transferring data has never been easier. Whether you’re mapping standard or custom fields, we do all the heavy lifting, leaving you with a faster, more organized process. Less stress, more results. -
Tickets transferred, perfectly
Think of it as a VIP pass for your tickets. The Migration Wizard moves everything—tickets, records, attachments—keeping the data structure exactly the same. No surprises. Just smooth sailing. -
Always here for you
Questions? Concerns? Our team is here for you—whether by chat, email, or phone. We’re with you from start to finish, making sure your migration goes off without a hitch. -
A migration plan tailored to you
Our migration experts don’t just wing it. We’ll create a clear, custom plan to get your data where it needs to go—smoothly, securely, and with no data left behind. -
Customizations, your way
Need something special? No problem. Pick from pre-built options or ask for tweaks. We’ll ensure your data comes over exactly the way you need it—because you deserve nothing less.
How Does ServiceNow to Jira Service Management Data Migration Go?
With our automated migration service, moving your data is quick and easy. Have a complex data structure? No worries. Choose our tailored method, and we’ll make it work for your unique needs.
Connect platforms
Connect your Source and Target. Just a few clicks, and you’re ready to go.
Map and match data
Specify how your data should be transferred, match everything perfectly, so it’s smooth and precise.
Test-drive the process
Take the Migration Wizard for a spin with a Demo. See the results before you commit, ensuring everything’s in place.
Full Data Migration
Now you’re ready. Start your data migration or plan its start date—either way, you’re in control.
Advance Your ServiceNow to Jira Service Management Migration with These Smart Functions
Move your data with confidence—smooth, seamless, and perfectly aligned with your business goals. Help Desk Migration gives you the tools to make your transition effortless and stress-free.
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Skip Attachments, Speed Things Up
Need a leaner data transfer? If your new help desk prioritizes compact storage, leave attachments behind without losing critical information. Bonus: Your migration runs faster, so you’re up and running in no time.
-
Tag Imported Tickets for Clarity
Using your new help desk while migrating? Keep things tidy by tagging imported tickets. This way, you can easily spot new records without confusing them with existing ones. Smart, right?
-
Test the Waters with a Custom Demo
Curious about how your data will look in Jira Service Management? Try our free custom Demo—export 20 entities (by IDs) of your choice and see for yourself before committing to the Full Migration.
Fix on Your Business. We'll Deal with the Heavy Lifting
Migrating from ServiceNow to Jira Service Management? No sweat. Our automated migration tool does the work for you—fast, secure, and hassle-free. With just a few clicks, your new help desk is ready to roll. No downtime. No disruptions. Just smooth sailing.
Enterprise-Grade Security, Every Step of the Way
Your data’s safety isn’t optional—it’s our top priority. Help Desk Migration Wizard follows strict security protocols, including frequent audits, encrypted storage, and compliance with industry standards. Whether your data is in transit or at rest, we keep it locked down and protected.
The Migration Tool Businesses Trust
Thousands of successful data transfers. Industry awards. Rave reviews. But we don’t stop there. We’re constantly refining our tool, rolling out new features, and ensuring that every migration meets (and exceeds) expectations.
Effortless Data Mapping, Even for Complex Migrations
No more copy-pasting. No manual workarounds. Our intuitive mapping tool lets you match standard and custom fields for ServiceNow to Jira data migration effortlessly—so your data structure stays intact and your migration runs smoothly.
Migrate on Your Schedule
Timing is everything. Choose when to start your migration so it fits seamlessly into your workflow. Need to move historical records first? No problem. Use the Delta migration option to bring in newly updated data later.
Expert Support, Whenever You Need It
Stuck? Confused? No worries—our migration pros have your back. With years of experience handling complex data transfers, they’ll guide you through every step to ensure a flawless transition.
Your Help Desk Data—Protected Every Step of the Way
Security isn’t an afterthought—it’s built into everything we do. With Help Desk Migration, your data moves safely, seamlessly, and in full compliance with industry standards. We stay ahead of threats with ongoing improvements, regular security audits, and rigorous safeguards.
Fortified with 2FA Authentication
Your data stays in the right hands. Our Migration Wizard requires two-factor authentication (2FA), and only ServiceNow admins can initiate a migration. These layers of security ensure no unauthorized access—no exceptions.
3-level Data Protection
We go beyond basic security measures with a three-level defense system: physical security (our hosting facilities are locked down against breaches), network security (advanced protection shields against cyber threats), and application security (your data is safeguarded at every stage of migration).
Compliant with Leading Security Standards
We don’t just meet security standards—we exceed them. Help Desk Migration follows SOC 2 Type I, GDPR, CCPA, HIPAA, PCI (Level 1), and other strict data protection regulations. And we’re continuously expanding our compliance portfolio to keep your data safe.
How Much Does It Cost to Migrate from ServiceNow to Jira Service Management?
The cost of your migration isn’t one-size-fits-all—it depends on the volume of data, complexity, and any customizations you need. But here’s the good news: pricing isn’t linear. The more records you move, the lower the cost per record.
Want an exact estimate? Run a Free Demo. You’ll see the Migration Wizard in action, test the process, and get a transparent price quote—so you know what to expect before you commit.
Run a Demo to Get the PriceFeedback That Drives Us Forward: What Our Customers Say
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
The transition was made easy. The service was excellent, during all the steps of the transition we felt taken care of and monitored perfectly.
Gauthier Escorbiac Supervisor of Customer Service at Thule Group
Use Help Desk Migration. This tool took the “painful” and “time-consuming” factors out of the data migration.
Chantelle Viani Associate Publisher at Cosmos Magazine
Overall, I found the process to be very fast and effortless. I enjoyed working with the support team. The customer service reps I talked to were very helpful during the entire process.
Nicola Mustone Woo Happiness Engineer at Automattic Inc.
The overall experience was excellent. I appreciated the constant follow-up that I received from the Account Managers at Help Desk Migration.
Ionut Birzu Operations Manager at Lenovo
Before spending time on in-house options take a look at Help Desk Migration first. They can more than likely save you time and money in the long run.
Steve Milligan Associate Director OIS - Networked Systems at Arkansas Tech University
Honestly, I was really pleasantly surprised by how responsive the company is. I was left to wonder, do you guys even sleep? I was able to get responses to virtually every question each time I was asking within a few hours, even considering the time zones.
Paul McCabe The Vice President of Global Customer Experience in Roland corporation
It was a great experience using HDM. They were very prompt and thorough throughout the entire process, very willing to help ensure that the migration is done correctly, and answered all questions I had in a very timely manner.
Andrew Cassano Customer Service Manager at J Skis and 4frnt Skis
Help Desk Migration was great with us. Being my first time dealing with a migration, they were very patient with me as I guided myself through the process of migrating data.
Tom Doulos Director of Customer Experience at Endy
Migrating our Zendesk data with Help Desk Migration was an absolutely seamless experience. We had a very complex case because we had over 200 000 tickets, and HDM just made it much easier.
Noga Edelstein Co-founder of UrbanYou
Get Ready for a Smooth Jira Service Management Migration
A successful migration starts with the right preparation. Follow our step-by-step guide to ensure a seamless transition, minimize risks, and keep your data structured exactly as you need it. Want a quick way to stay on track? Check our checklist and get everything in place before you start.
Effortless ServiceNow to Jira Service Management Migration—No Disruptions
Keep your focus on what truly matters—helping your customers—while we handle the heavy lifting. With Help Desk Migration, moving from ServiceNow to Jira Service Management happens seamlessly in the background, so you can continue resolving inquiries without missing a beat. Just a few clicks, and you’re all set on your new platform.
Frequently Asked Questions
Migrate to Jira Service Management for a more cost-effective, user-friendly ITSM solution with seamless Atlassian integration and high customization. It’s ideal for mid-sized to large businesses. Run a Free Demo Migration for a smooth transition with no downtime.
No downtime—continue supporting customers while we handle the migration. Use Delta Migration after Full Data Migration to transfer only new or updated records.
Yes, ServiceNow can remain in use during the migration. After Full Data Migration, Delta Migration ensures only new or updated records are moved.
We use strict security protocols and technical safeguards to protect your data. Refer to our security policy for details.
Costs depend on data volume, complexity, and customizations. Run a Free Demo to get an accurate estimate tailored to your needs.
After the migration is complete, your data will be securely transferred to Jira, and the original ServiceNow records will remain unchanged.
Yes, you’ll receive support if any issues arise after migration. Help Desk Migration offers three support plans: Standard, Premium, and Signature, with varying response times and weekend support options.
Explore More Data Migration Guides
Looking to dive deeper? Our knowledge base is packed with valuable information on upgrading support services and migrating help desk software. Check it out and enhance your migration experience!
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