Reliable Outlook export service

Given that Freshdesk does not provide a native data migration tool for the O365 email, we relied on this Help Desk Migration solution to automatically migrate all of our shared mailbox emails to Freshdesk as new tickets, without the need for manual data entry. Accuracy was a very important success criterion for us, and this automated tool completed the task of migrating over 200 emails with perfect accuracy in under 1 hour from "sign-up" to "data migration complete".

Due to a significant increase in technical support requests associated with our new remote learning platform, we decided to make the switch from our manual shared mailbox support channel to Freshdesk. We required all historical ticket and contact data in Freshdesk to ensure all support requests were properly resolved and to provide powerful self-service capabilities for all faculty and student users.

We chose Help Desk Migration because it is the most cost-effective way to migrate our historical data from O365 to Freshdesk with 100% accuracy, with as little time and effort as possible. This solution helped us achieve immediate results and realize the tremendous value in the process.

1. Check with your Help Desk vendor first, to confirm the availability of any native data migration tools in your chosen platform. If you require a 3rd party automated solution to get the job done, then look no further than this Help Desk Migration solution because it works. We got everything done within 1 hour. In contrast, we spent over 4 days communicating with Freshdesk support regarding our historical data migration needs, only to learn that they do not offer historical data migration for free. Had we known about that limitation upfront, we may have considered another help desk platform altogether. Thankfully, this Help Desk Migration tool allowed us to leverage our initial investment in Freshdesk and successfully migrate 100% of our historical data with just a few extra steps.

2. You may encounter an issue setting up your "Outlook" connection because you will need to sign-in as an Office365 Administrator to authorize the connection on behalf of your O365 tenant. When you complete the authorization step, however, you may find that your Administrator account becomes the "source" for migration, rather than your intended "helpdesk" shared mailbox. To fix this, first double-check the results of your demo load. If they are in fact coming from your admin account, then cancel, and start a NEW migration, this time sign into your "helpdesk" mailbox. I found that on the second attempt, it works perfectly because the tenant level authorization is already in place as a result of the initial sign-up, and you will be able to correctly map your data source to your intended "helpdesk" mailbox without issue.

Thanks for the proactive live chat support throughout the entire data migration process. I felt that I was in good hands, which made the overall experience pleasant and virtually stress-free.