Knowledge Base Data Migration Services
Migrate your entire knowledge base data — including articles, categories, sections, authors, and attachments — effortlessly. Help Desk Migration automates every step of your knowledge base data migration, ensuring your content arrives fully structured and perfectly organized. Use our intuitive Migration Wizard to configure your migration and map fields with ease, then watch your new knowledge base take shape seamlessly.
Supported Platforms for Automated Knowledge Base Migration
Help Desk Migration supports data transfers from the most widely used knowledge management systems. Whether you're switching tools or consolidating content, we've got you covered.
eGain
Customer engagement platform with built-in knowledge management
Document 360
Modern knowledge base software for customer support teams
Helpjuice
Easy-to-use knowledge base software with powerful search
IT Glue
IT documentation and password management platform
Guru
AI-powered enterprise search, intranet an Wiki
Confluence
Team workspace and knowledge base software for organizing, sharing, and collaborating on company documentation.
No-Code, No Hassle
Forget custom scripts and engineering tickets. With our no-code migration platform, you can move your entire knowledge base—articles, categories, sections, attachments, and authors—without writing a single line of code. Just follow the intuitive setup wizard
Keep Structure Unchanged
Keep your content clean and consistent. Our tool maintains your original structure, formatting, and hierarchy, so everything—from nested categories to inline images—lands in the right place, ready to go live.
Secure by Design
All data is encrypted in transit and at rest. With enterprise-grade security protocols and full GDPR compliance, your help center content stays protected at every step of the migration.
What You Can Migrate
Bring over everything you’ve built accurately, securely, and without the hassle. Help Desk Migration supports full-scale transfer of your support content, so nothing gets left behind.
Common Use Cases for Knowledge Base Data Migration
Explore how Help Desk Migration adapts to diverse knowledge base transition needs, whether you’re switching platforms, consolidating content, or restructuring your support workflows. Our flexible solution ensures a smooth move tailored to your team’s unique goals.
Switching knowledge base platforms
Planning to move your content from one knowledge base platform to another one?
We make platform switches effortless. All your articles, categories, attachments, and internal links stay perfectly intact throughout the migration. No manual cleanup, no lost content—just a smooth transition so your team can focus on supporting customers.
FAQs
You need admin or export/import permissions on both your current and target help center platforms to access and transfer your data.
Embedded media such as images, videos, and files are transferred along with your articles. Our automated KB migration process preserves these assets and their placement within the content, ensuring your help center looks and functions just like the original.
Yes. Our migration process keeps formatting intact and automatically updates internal links to work correctly on the new platform.
Yes. Help Desk Migration tool automatically updates internal links and cross-references within your articles to ensure they point correctly in the new platform—so your content stays connected and easy to navigate.
Popular transitions:
Merging multiple help centers
Whether you’re consolidating content from different departments, merging acquired brands, or unifying support and product knowledge bases, we make it seamless.
Avoid duplicates, preserve your original structure, and resolve naming conflicts effortlessly with our expert mapping and clean data integration.
FAQs
During the migration setup, you’ll have full control over how to resolve naming conflicts. You can choose to rename duplicate articles, overwrite existing ones, or move them into separate categories or folders. Our field mapping and filtering tools give you flexibility to organize content the way you want it—without manual cleanup post-migration.
No, migrations from different platforms are performed one after another to ensure complete data accuracy and avoid conflicts. However, our platform allows you to run consecutive migrations from multiple sources into a single target help center. You’ll be able to merge the content strategically, preserving structure and avoiding duplication.
Yes. You can map source categories and sections to existing ones in your destination platform or create a new structure altogether. Our Migration Wizard ensures your taxonomy stays clean and logical, even when merging complex KBs.
Yes. Help Desk Migration automatically detects and avoids duplicates during the transfer. Additionally, you can apply filters to exclude outdated content—based on tags, publish date, or other fields—ensuring only relevant data makes it into your target knowledge base.
Use case:
Combine sales, product, and support KBs into a single platform.
Splitting Knowledge Bases
Sometimes you need to go in the opposite direction. Whether you're separating internal and external documentation, creating region-specific knowledge bases, or organizing content by team or language — we’ve got you covered.
With Help Desk Migration, you define what goes where, and we ensure everything lands exactly as planned.
FAQs
Definitely. We maintain your folder and category hierarchy during the split, so your articles stay organized and easy to navigate. There’s no need to rebuild your structure from scratch.
Ideally, yes. Creating the destination categories and sections in advance allows for more precise field mapping in the Migration Wizard. It helps ensure your content lands exactly where it should. Our team can guide you through the setup if needed.
Not always. Most platforms generate new IDs during import. But don’t worry, we remap internal links and structure so nothing breaks after the move.
Absolutely. You can choose to migrate all content, including drafts, or only published articles, whichever suits your workflow.
Use case:
Split your main KB into internal (IT + HR) and external (customer-facing) collections.
Ready to Move Your Knowledge Base?
Whether you're switching tools, consolidating content, or upgrading from a legacy system — we make migration easy, fast, and reliable.
Advanced Options for Knowledge Base Data Migration
Keep your content connected. We automatically update internal links so readers can seamlessly navigate your knowledge base without hitting dead ends.
Support your global audience by migrating all language versions of your articles, ensure every customer gets the help they need in their language.
Customize how your data moves. Map fields your way to fit your new platform’s structure perfectly, including custom metadata and tags.
Maintain full attribution. Keep article authorship and ownership intact to preserve accountability and content history.
Don’t lose your search rankings. Move titles, descriptions, and keywords with your content to keep your knowledge base discoverable.
Test before you commit. Run unlimited demo migrations to see exactly how your content will appear—no surprises, just smooth transitions.
Why Choose Help Desk Migration for Your Knowledge Base Transfer?
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"I had to migrate my knowledge bases from Intercom to Zoho Desk. Help Desk Migration is the fastest, easiest, and cheapest solution to get the job done."
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"We used it to migrate ~36,000 tickets and ~400 knowledge base articles. The tool supports any and every ticketing system. The support team are super helpful and offer customisations for your migration. Migrating from Freshservice, we asked to have requested items migrated as plain text into the description.
The total cost was only $2,000 US, which is really good value. The migration itself does take a while (ours took about 30 hours), but it's totally worth it. Anyone who is migrating to JSM from another ticketing system should use this tool!"
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Frequently Asked Questions
Migrate Your Knowledge Base Today – Risk-Free
Let Help Desk Migration do the heavy lifting and move your knowledge base data smoothly and securely.