No-code knowledge base migration

Knowledge Base Data Migration Services

Migrate your entire knowledge base data — including articles, categories, sections, authors, and attachments — effortlessly. Help Desk Migration automates every step of your knowledge base data migration, ensuring your content arrives fully structured and perfectly organized. Use our intuitive Migration Wizard to configure your migration and map fields with ease, then watch your new knowledge base take shape seamlessly.

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Knowledge Base Data Migration Services

Supported Platforms for Automated Knowledge Base Migration

Help Desk Migration supports data transfers from the most widely used knowledge management systems. Whether you're switching tools or consolidating content, we've got you covered.

Enterprise

eGain

Customer engagement platform with built-in knowledge management

Popular

Document 360

Modern knowledge base software for customer support teams

Growing

Helpjuice

Easy-to-use knowledge base software with powerful search

IT Focus

IT Glue

IT documentation and password management platform

Modern

Guru

AI-powered enterprise search, intranet an Wiki

Popular

Confluence

Team workspace and knowledge base software for organizing, sharing, and collaborating on company documentation.

No-Code, No Hassle

Forget custom scripts and engineering tickets. With our no-code migration platform, you can move your entire knowledge base—articles, categories, sections, attachments, and authors—without writing a single line of code. Just follow the intuitive setup wizard

Keep Structure Unchanged

Keep your content clean and consistent. Our tool maintains your original structure, formatting, and hierarchy, so everything—from nested categories to inline images—lands in the right place, ready to go live.

Secure by Design

All data is encrypted in transit and at rest. With enterprise-grade security protocols and full GDPR compliance, your help center content stays protected at every step of the migration.

What You Can Migrate

Bring over everything you’ve built accurately, securely, and without the hassle. Help Desk Migration supports full-scale transfer of your support content, so nothing gets left behind.

Categories
Folders
Articles
Authors & Owners
Tags / Labels
Language Versions
Publish Date
Permissions and Visibility Settings

Common Use Cases for Knowledge Base Data Migration

Explore how Help Desk Migration adapts to diverse knowledge base transition needs, whether you’re switching platforms, consolidating content, or restructuring your support workflows. Our flexible solution ensures a smooth move tailored to your team’s unique goals.

Switching knowledge base platforms

Planning to move your content from one knowledge base platform to another one?

We make platform switches effortless. All your articles, categories, attachments, and internal links stay perfectly intact throughout the migration. No manual cleanup, no lost content—just a smooth transition so your team can focus on supporting customers.

FAQs

You need admin or export/import permissions on both your current and target help center platforms to access and transfer your data.

Embedded media such as images, videos, and files are transferred along with your articles. Our automated KB migration process preserves these assets and their placement within the content, ensuring your help center looks and functions just like the original.

Yes. Our migration process keeps formatting intact and automatically updates internal links to work correctly on the new platform.

Yes. Help Desk Migration tool automatically updates internal links and cross-references within your articles to ensure they point correctly in the new platform—so your content stays connected and easy to navigate.

Popular transitions:

Helpjuice Guru ,   Document360 Confluence ,   eGain IT Glue

Merging multiple help centers

Whether you’re consolidating content from different departments, merging acquired brands, or unifying support and product knowledge bases, we make it seamless.

Avoid duplicates, preserve your original structure, and resolve naming conflicts effortlessly with our expert mapping and clean data integration.

FAQs

During the migration setup, you’ll have full control over how to resolve naming conflicts. You can choose to rename duplicate articles, overwrite existing ones, or move them into separate categories or folders. Our field mapping and filtering tools give you flexibility to organize content the way you want it—without manual cleanup post-migration.

No, migrations from different platforms are performed one after another to ensure complete data accuracy and avoid conflicts. However, our platform allows you to run consecutive migrations from multiple sources into a single target help center. You’ll be able to merge the content strategically, preserving structure and avoiding duplication.

Yes. You can map source categories and sections to existing ones in your destination platform or create a new structure altogether. Our Migration Wizard ensures your taxonomy stays clean and logical, even when merging complex KBs.

Yes. Help Desk Migration automatically detects and avoids duplicates during the transfer. Additionally, you can apply filters to exclude outdated content—based on tags, publish date, or other fields—ensuring only relevant data makes it into your target knowledge base.

Use case:

Combine sales, product, and support KBs into a single platform.

Splitting Knowledge Bases

Sometimes you need to go in the opposite direction. Whether you're separating internal and external documentation, creating region-specific knowledge bases, or organizing content by team or language — we’ve got you covered.

With Help Desk Migration, you define what goes where, and we ensure everything lands exactly as planned.

FAQs

Definitely. We maintain your folder and category hierarchy during the split, so your articles stay organized and easy to navigate. There’s no need to rebuild your structure from scratch.

Ideally, yes. Creating the destination categories and sections in advance allows for more precise field mapping in the Migration Wizard. It helps ensure your content lands exactly where it should. Our team can guide you through the setup if needed.

Not always. Most platforms generate new IDs during import. But don’t worry, we remap internal links and structure so nothing breaks after the move.

Absolutely. You can choose to migrate all content, including drafts, or only published articles, whichever suits your workflow.

Use case:

Split your main KB into internal (IT + HR) and external (customer-facing) collections.

Help Desk Migration

Ready to Move Your Knowledge Base?

Whether you're switching tools, consolidating content, or upgrading from a legacy system — we make migration easy, fast, and reliable.

Start Your Free Demo Migration

Features and Options

Advanced Options for Knowledge Base Data Migration

Keep your content connected. We automatically update internal links so readers can seamlessly navigate your knowledge base without hitting dead ends.

How it works

Support your global audience by migrating all language versions of your articles, ensure every customer gets the help they need in their language.

How it works

Customize how your data moves. Map fields your way to fit your new platform’s structure perfectly, including custom metadata and tags.

How it works

Maintain full attribution. Keep article authorship and ownership intact to preserve accountability and content history.

Don’t lose your search rankings. Move titles, descriptions, and keywords with your content to keep your knowledge base discoverable.

Test before you commit. Run unlimited demo migrations to see exactly how your content will appear—no surprises, just smooth transitions.

Salesforce Service Cloud data import, export and merging

Why Choose Help Desk Migration for Your Knowledge Base Transfer?

  • Automated and Secure Process

    Say goodbye to manual work and data headaches. Our fully automated knowledge base data migration service keeps your content intact and secure every step of the way—no surprises, just smooth sailing.

  • Dedicated Support Team

    You’re never alone. Our migration experts are on standby to help you plan, troubleshoot, and fine-tune your knowledge base data migration—making sure everything lands perfectly.

  • Custom Scripts for Advanced Needs

    Got tricky data? No problem. We craft custom migration scripts tailored to your unique KB data import requirements, so even the most complex content moves flawlessly.

  • Intuitive Fields Mapping

    Visualize and control how every piece of your data moves. Our easy-to-use knowledge base mapping tool allows you to customize fields, ensuring your KB data imports seamlessly into your new help center.

Frequently Asked Questions

Yes, our Migration Wizard lets you map custom fields and tags to fit your new platform’s structure perfectly.
All embedded media such as images, videos, and attachments are transferred and properly linked.
Yes. We support migrations from custom knowledge bases using CSV or database dumps alongside standard platforms.
Yes. You can run unlimited free demo migrations to review content and field mapping before the final transfer.
While migrations are automated and cause no downtime, you can plan your migration timing to suit your team’s workflow.
Yes. Test your migration with unlimited free demos to ensure everything looks right.
No. We do not store or keep your data after the migration is complete. Your content’s privacy is our priority.
Yes. We migrate all language versions of your articles, preserving the multi-language structure.
Migration time varies by content size and complexity, but is typically completed quickly within several hours thanks to our automated process.
Pricing depends on the volume of data and complexity. Set up a demo migration for your customized quote.
Absolutely. We follow strict security protocols, including end-to-end encryption and GDPR compliance.
Our dedicated support team guides you through planning, execution, and post-migration verification.
Manual migration requires exporting, formatting, and importing data yourself; automated migration uses tools like ours to handle everything efficiently and accurately.
Help Desk Migration

Migrate Your Knowledge Base Today – Risk-Free

Let Help Desk Migration do the heavy lifting and move your knowledge base data smoothly and securely.

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