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Why turn off ticket status automations before the migration to HubSpot Service Hub

There are several Automations in HubSpot Service Hub that can change the statuses of all tickets to “Waiting on contact” if it’s turned on. To keep the original ticket status when migrating from your source platform to HubSpot, you should disable these automations before the data migration.

Here’s the instruction for disabling these Automations:

1. Login to your HubSpot Service Hub account and go to the Tickets section.

Ticket section in HubSpot

2. Click Edit ticket stages under Actions in the top right corner.

Edit ticket stages

3. Change to the Automations tab.

Ticket Automations

4. Turn off the “Change ticket status on outbound email” and “Change ticket status on inbound reply” options.

Turn off ticket automations

Now, you can continue with your data migration to HubSpot.

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