Disabling Ticket Status Automations on HubSpot Service Hub [+Video]
HubSpot Service Hub has several Automations that can change the statuses of all tickets to “Waiting on contact” if it’s turned on. To keep the original ticket status when migrating to HubSpot, disable these automations before starting your data migration.
Here’s the instruction for disabling these Automations:
1. Login to your HubSpot Service Hub account.
2. Go to Settings in the main navigation bar.
3. Choose Tickets under Objects in the left sidebar.
4. Click on the Pipelines tab.
5. In the Select a pipeline section, choose the required ticket pipeline.
6. Then go to the Automate tab.
7. Hit Additional status automation to expand more automation settings.
8. Check all trigger actions when a ticket reaches a certain status.
9. Then, click the Open in Workflows under a specific trigger action.
10. Select the workflow name.
11. Then disable the "Workflow is ON" switch located in the upper right corner.
12. Repeat this process for every trigger action and its workflow.
Now, you can continue with your data migration to HubSpot.