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Disabling Ticket Status Automations on HubSpot Service Hub [+Video]

HubSpot Service Hub

HubSpot Service Hub has several Automations that can change the statuses of all tickets to “Waiting on contact” if it’s turned on. To keep the original ticket status when migrating to HubSpot, disable these automations before starting your data migration.

Here’s the instruction for disabling these Automations:

1. Login to your HubSpot Service Hub account.

2. Go to Settings in the main navigation bar.

HubSpot Admin

3. Choose Tickets under Objects in the left sidebar.

HubSpot Tickets Objects

4. Click on the Pipelines tab.

HubSpot Tickets Pipelines

5. In the Select a pipeline section, choose the required ticket pipeline.

Select Pipeline HubSpot

6. Then go to the Automate tab.

Automate HubSpot

7. Hit Additional status automation to expand more automation settings.

Additional Status Automation HubSpot

8. Check all trigger actions when a ticket reaches a certain status.

Trigger Actions HubSpot

9. Then, click the Open in Workflows under a specific trigger action.

HubSpot Open Workflows

10. Select the workflow name.

11. Then disable the "Workflow is ON" switch located in the upper right corner.

HubSpot Workflows

12. Repeat this process for every trigger action and its workflow.

Note: Once the Full Data Migration is complete, you can re-activate all workflows.

Now, you can continue with your data migration to HubSpot.

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