TOPdesk Migration Guides

How to connect the TOPdesk with Migration Wizard

To migrate from TOPdesk, provide the following access credentials to connect it to the Migration Wizard:

• URL of your TOPdesk account
• Username
• Application password

To create an application password for API communication

To use the API, an application password is required instead of the web interface login password. This setup is currently available only for operators. For public API use, refer to the old tutorial.

Create an application password

Go to Operator menu > My Settings in the top right of TOPdesk.In the Application passwords block, choose 'Add'.

Source: TOPdesk

In the "Create a new application password" popup, enter the application name or purpose. This helps differentiate between passwords for different applications using the API. Optionally, set an expiry date for the password. The default expiry is one year.

Source: TOPdesk

Click the "Create" button. The password will be displayed in the "Copy the application password now" popup. Copy it immediately as it will be hashed before storing in the database.

Source: TOPdesk