How to create a knowledge base and migrate the articles to Groove?

With the Help Desk Migration service, you can seamlessly migrate your knowledge base articles to Groove. If you don’t have a knowledge base set up in Groove, follow these steps to create one.

1. From the main menu, open the Automate dropdown and choose Knowledge Base.

2. Click on Create your Knowledge base.

3. Enter the name of your knowledge base and click Let’s go.

4. You will see the Groove knowledge base interface. You can manually add articles here by clicking the “Create article” button.

5. To migrate articles to your Groove knowledge base, connect your Groove account to the Migration Wizard and choose the knowledge base site. Then click Continue to initiate the Demo migration process.