How to check the result of Demo Migration in Help Scout

Once the Demo Migration is complete, the migration tool shows you a summary table with the reports on each migrated record type. They include the IDs of transferred entities in the source platform and Help Scout. For example, the available reports might be for the migrated, failed, or skipped data.

Press the “View records” button to find and check if every entity is transferred correctly. The report looks like this:

The Demo Migration or Full Data Migration migrate all records similarly. If some data weren’t migrated during the Demo Migration, it wouldn't be moved during the Full Migration.

So, you need to ensure that the Demo Migration moved the tickets along with their Type, Source, Status, Priority, Custom Fields, Requester, Agent, and Tags correctly.

Besides, if you import the knowledge base data, check the articles’ statuses, locations, and categories. Then, once you've examined everything, run the Full Data Migration.

Also, you’ll have similar reports after the Full Migration to check the migration results. So, ensure to look through them closely too.