Front data import, export, and merging

Front data import, export, and merge without interrupting your support workflow

Front data import, export, and merge are simple with Help Desk Migration. Our automated tool transfers tickets, agents, customers, and all related data smoothly — so your team can keep supporting customers without a pause.

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Bring your data from shared inboxes like Google or Outlook, databases, or any help desk solution into Front. When direct integration is not an option, Help Desk Migration transfers your records using a secure account-to-account connection or CSV files.

Front data import is the process of transferring your tickets, agents, contacts, inboxes, and other support data into your Front account. Help Desk Migration automates this process, ensuring a secure and accurate transfer from your existing help desk or shared inbox.

You can import data to Front from shared inboxes like Gmail or Outlook, databases, or help desk platforms such as Zendesk, Freshdesk, Intercom, or Help Scout. If there’s no direct integration, Help Desk Migration transfers records securely using CSV files or an account-to-account connection.

You can import tickets, agents, contacts, companies, notes, and tags. Depending on your setup, you can also bring over custom fields for contacts and translated knowledge base articles.

Yes. Your migration runs in the background, allowing your team to continue daily operations. With Delta and Interval migration options, you can keep both your source and Front accounts active without any downtime.

Before running a Demo or Full Migration:
  • Disable two-factor authentication in Front.
  • Generate your API token.
  • Add agents using the same email addresses as on your source platform.
  • Disable rules or automations that might affect imported tickets.
These steps ensure a stable and successful connection.

Create backups, consolidate support data, or switch to another help desk easily. Export your Front data using CSV files or an account-to-account connection, depending on your target platform’s requirements.

Yes. Help Desk Migration allows you to export Front data using CSV files or a direct account-to-account connection, depending on your needs and your target platform’s setup.

You can export tickets, contacts, agents, tags, notes, and other related data. This is especially useful for creating backups, consolidating accounts, or moving to a new help desk platform.

Exporting helps you back up valuable customer records, perform reporting or analysis, or migrate to another platform while keeping historical conversations intact.

Yes. You can filter records by date, status, or inbox, choose which objects to include, or exclude large attachments to speed up the export process.

Combine multiple Front accounts seamlessly, whether due to a company merger or cleanup. Migration Wizard automates the process, eliminating manual work.

Yes. Help Desk Migration enables you to merge several Front accounts into one unified workspace. This is ideal for company mergers, team consolidation, or account cleanups.

Tickets, contacts, agents, and associated data (like tags, notes, and attachments) are all combined into a single Front account, keeping your support history intact.

Migration Wizard automates the entire process. You just connect both Front accounts, map the data, run a Demo to test, and then proceed with Full Migration. No manual copying or technical setup is required.

Yes. You can automatically add tags to migrated tickets to distinguish between records from different accounts or migration stages. This helps maintain visibility and organization in your unified Front workspace.

Why import data to Front with Help Desk Migration?

  • Zero downtime

    Help Desk Migration imports your data into Front in the background while you keep working. Delta and Interval migration let you use your Source or Target account without pausing support.

  • Enhanced efficiency

    No need to hire tech experts. Our zero-code tool cuts manual work before, during, and after Front data import, speeding up onboarding and letting your team focus on support.

  • Streamlined ticket transfer

    Automation makes migration fast: sometimes it takes just 15 minutes. You start enjoying Front’s benefits sooner, while competitors still struggle with slow, inefficient help desk systems.

  • Dedicated support service

    Our team is always ready to help. Whether you need migration customization or full management, we make the process easy and worry-free.

  • Comprehensive transfer strategy

    Help Desk Migration does more than move data. This comprehensive migration solution caters to all your Front data import needs, considering your types and sources of data, necessary pre- or post-migration steps, vacant slots for migration, etc.

  • Pre-built options and customizations

    Add agility to your Front data import with our selection of built-in migration features or ask for a custom solution. Our team is ready to personalize import to Front to fit your specific needs.

Help Desk Migration — a number one importing tool for top companies worldwide

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Front data migration timeline

Help Desk Migration
1

Connect your accounts

Link your source help desk to the Migration Wizard and select Front as the destination. You’ll need your Front account’s email address and API token to establish a secure connection.

2

Match and map your data

Align agents, contacts, tickets, and related information between systems. Customize additional automation options for greater control during your Front data import.

3

Run a Free Demo

Test the Migration Wizard with a Free Demo, importing 20 tickets with the associated data — at zero cost. Repeat the trial as often as needed to see how data import to Front works in practice.

4

Review your demo results

The demo will generate a detailed report. Check it closely for any failed records. Adjust your settings if errors have come up and rerun the demo until the data migrates correctly.

5

Start the Full Migration

Once the demo runs smoothly, proceed to the Full Migration. The Migration Wizard handles the data import to Front so your team can stay focused on customers. Monitor progress anytime if you want.

Enhance your Front data import with add-ons

Migrate contacts and organizations linked to tickets

No need to migrate excess data. You can transfer exclusively the contacts and organizations linked to tickets. By skipping unrelated or inactive data, you streamline your Front data import, moving only the relevant records currently in use and saving time and resources. You can check if this option is available for your source platform.

Add tags to newly migrated tickets

During your Front data import, you can automatically assign tags to all newly imported tickets. This helps separate recent tickets from older ones, which matters especially during merges or interval migrations. With tags, your Front workspace remains organized and easy to manage.

How it works

Migrate the newest records first

Got a high volume of urgent requests? Ensure the most recent tickets and records are imported to Front first. This way, your team can start addressing top-priority customer requests immediately, ensuring a smooth migration without support interruptions.

How it works

Skip attachments

Speed up your Front data import by excluding all non-essential ticket attachments. You won’t have to manually clean up these files before migrating, and your data transfer will become faster and easier, with ticket content left intact.

How it works

Migrate inline images as attachments

Preserve all visual information by converting inline images within tickets into attachments during the Front data import. This keeps conversation context in place, making it easier for your support team to understand customer issues. You can also use visuals for training purposes and quality control.

How it works

Use a free Custom Demo

Take advantage of a Custom Demo migration with the unlimited Free Demo. Choose 20 tickets to test how your critical data will appear in Front. This will allow you to fine-tune settings and gain confidence before committing to a full Front data import.

How it works

Migrate content translations

Migrate your entire help center to your new Front account hassle-free. This feature transfers all language versions of your knowledge base articles in one go, saving you from the tedious task of manually copying content after migration.

How it works

Migrate side conversations

When migrating from Zendesk to Front, you can transfer your side conversations along with other ticket data. This ensures all related discussions and internal threads remain intact and accessible in your new help desk.

How it works

Transfer call recordings

When importing data from Zendesk to Front, you can transfer your call recordings together with other ticket-related data. This way, all voice interactions stay linked to the corresponding tickets, preserving the full communication history in Front.

How it works

Special features to keep you active as you import data to Front

Use your Source during Front data import with Delta migration

Delta migration runs after the initial data import to Front, transferring only those records that were created or updated during the Full Migration. Your original help desk will stay fully operational during the import, while fresh data is synced to Front without disrupting your ongoing support activities.

Use your Target during Front data import with Interval migration

Break your data import to Front into smaller batches delivered on a set timetable. Ideal for large volumes or off-hour migration, this approach keeps your new Front account active during business hours with zero impact on daily workflows.

Customize your Front data import

If you have specific needs for your data import to Front, our team can tailor the migration process accordingly. Whether it’s migrating custom data types, applying specialized filters, integrating data from connected apps, or other custom tasks, we ensure a flawless import experience tailored to your requirements.

What is the cost of Front data import?

Switching to Front is easy, and so is pricing. With our flexible plans, your cost depends on:

  • The volume of data you import
  • The automated options you choose
  • Any customizations you request
  • The support package you select

To get an exact price, run a Free Demo.

Pricing Information

Help Desk Migration

Move from planning to action

Let Help Desk Migration move your data to Front, handling all technical details, while you keep serving your customers.

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