Easily switch from Spiceworks Cloud to a new help or service desk with HDM service anytime now! Help Desk Migration service offers an automated data transition from Spiceworks to any supported help desk from this point on.
So, if you’ve been looking for a seamless way to move your Spiceworks records to a fresh new help desk, we can offer one now! But first, as usual, let’s take a look at what records can you actually transfer and if there are any peculiarities of such migration.
What records can you migrate from Spiceworks with HDM service?
Due to the data structure organization in Spiceworks and also the platform’s migration permissions, you can export your:
- Tickets with their Attachments, Custom fields, Public, and Private Notes
- Contacts and Organizations
So, that’s basically everything that you have in Spiceworks, except the Knowledge Base. Now, let’s see what the peculiarities of moving these records.
Spiceworks Cloud Export Peculiarities
The only peculiarity you should take into consideration is the Contacts count in the demo migration preview. It can be different in the preview table after the demo migration.
The thing is that Spiceworks Cloud doesn’t provide a specific parameter that enables counting the exact number of all customer contacts available in the system. That’s why in the demo migration preview, you will see the number of contacts that we pulled out from the general number of all(!) tickets during the demo. In other words, the number of Contacts and Tickets will be equal.
How to set up a data migration from Spiceworks Cloud?
Now, let’s take a look at the setup process in our Migration Wizard. To begin with, you need to sign up (or log in if you already have an account) for a profile and click the “+” button on the left sidebar to set up a new data migration.
Then, from the list of available source platforms, pick Spiceworks Cloud, and provide the necessary credentials to link your account to the system. Spiceworks Cloud uses Basic Access Authorization, so you just have to provide the email and password from your account.
Then, do the same with your source platform and go on to the mapping stage. Here you will be able to select the objects that you need to move from Spiceworks Cloud.
You can also change the ticket fields mapping if needed. By the way, it is a unique feature of Help Desk Migration - we offer an out-of-the-box mapping of both default and custom fields!
That’s it! Push your demo migration forward, wait till the Migration Wizard transfers 20 random tickets to the source help desk, and check the results. If everything looks good, you can move on to the full demo.
Set up Spiceworks export at any convenient time!
Don’t hesitate to try our service out right now and set up a free demo migration. If you have any additional questions or requirements for your migration, feel free to contact our support team. We’re always happy to help!
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