Features
Data Mapping: See Every Field, Map Every Record, Migrate Confidently
Take full control of your data with Help Desk Migration’s mapping tool. You can accurately transfer tickets, users, contacts, and custom fields while preserving relationships and context. The smart mapping tool lets you review and adjust data fields before migration. This ensures everything moves correctly and your support operations continue without disruption.
Rated 4.8/5 for ease of use
Based on 100+ reviews
Why Mapping Matters for a Smooth Migration
Custom Field Support
Transfer all unique details, from ticket priorities to workflows, while keeping your data context intact.
Preview Before You Commit
Run a demo migration to check how the mapped data will appear and fix issues before going live.
Flexible Mapping You Can Adjust Anytime
Update mappings anytime before launch to ensure accurate, tailored migration.
No More Messy Migrations: Every Record, Exactly Where It Belongs
Data migrations can break relationships, lose context, and create hours of cleanup. Missing ticket histories, disconnected users, and mismatched priorities can slow down your support operations. Help Desk Migration’s mapping engine keeps every ticket, note, and user in the right place. You maintain data integrity and launch your new help desk without disruption.
Full Control Without the Complexity
You don’t need to be a data expert. The guided mapping tool makes setup straightforward while giving you full control without slowing your migration down.
- Match fields with a click: Quickly align default and custom fields without technical complexity.
- Preserve relationships: Maintain links between tickets, agents, and companies so workflows stay intact.
- Preview before launch: Run a Demo to verify your setup and catch issues early.
- Protect historical data: Keep your full support history accessible and connected in the new platform.
No credit card required. Runs in minutes
Migrate Complex Fields Without Losing Context
No two help desks are the same, and most teams rely on custom fields to track what matters—from subscription levels and contract IDs to product categories and SLA timers. Losing these fields during migration can mean losing critical context. Help Desk Migration ensures that structure - and the data behind it - stays intact throughout the migration.
- Migrate all essential fields: Move ticket types, priorities, custom fields, tags, and properties.
- Adjust on the go: Map fields manually or auto-map them to matches in your target help desk.
- Handle platform differences: Preserve data even when source and target platforms use different field types.
- Preview your setup: Check exactly how custom fields will appear before the full migration.
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"Highly recommended. Imported 6 years of support for us. Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced."
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"I would do it again if I ever needed. Help Desk Migration is a time saver! I would do it again if I ever needed to migrate from one help desk tool to another. I went from FreshDesk to JIRA Service Desk. John was very helpful and responsive. He helped me through the entire process. It's worth every penny as it saved me lots of time. I would recommend this service!"
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"Great sales, amazing support and product. Sales - I love when I communicate with guys who knows what, how and why to sell you something Support - When it comes down to support they do the extra steps to make sure everything is working what the support it's suppose to be in my eyes. Product - do exactly what it says it will do"
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Preview Your Setup Before Full Migration
Most data migration tools show results only after the process is complete, which can lead to mistakes you won’t notice until it’s too late. Previewing your migration upfront helps eliminate surprises and ensures a smoother, error-free process.
Help Desk Migration provides a Free Demo that mirrors the Full Migration, letting you:
- Validate field mapping: Make sure ticket fields, priorities, and statuses are correct.
- Check relationships: Ensure tickets stay linked to the right users, agents, and companies.
- Spot issues early: Identify missing or mismatched data before launching the Full migration.
- Secure a smooth migration: Move forward knowing your setup is accurate and ready.
Keep Tickets with the Right Agents Every Time
Agents are the backbone of your support operations, and broken assignments can disrupt workflows. Help Desk Migration tool ensures a seamless transition for your team. So, your agents log in to the new help desk and find their queues just as they left them — no confusion, no delays.
With Help Desk Migration's mapping, you can:
- Preserve accountability: Keep tickets linked to the correct agents throughout the migration.
- Handle missing agents: Reassign tickets easily if an agent doesn’t exist in the target help desk.
- Maintain SLAs: Ensure time-sensitive tickets stay with the right owner.
- Streamline team setup: Preview agent mapping during the demo to verify everything before going live.
Maintain Customer and Company Connections
Your support history isn’t just tickets—it’s the people and organizations behind them. Losing these connections can break context, lose histories, and frustrate teams. Help Desk Migration ensures your customer data arrives in the new help desk fully connected, accurate, and ready to use.
With the Help Desk Migration mapping tool, you can:
- Keep relationships intact: Link contacts to their companies so conversations stay associated with the right organization.
- Preserve historical records: Move notes, activity logs, and ticket associations without disruption.
- Avoid duplicate records: Check for existing contacts and companies in the target system to prevent clutter.
- Maintain a single source of truth: Give agents a complete view of customer relationships, past and present.
FAQs About Data Mapping
Data Mapping Questions
You can manually map them to the closest available field, create new fields if the platform supports it, or choose to skip them. This way, you stay in full control of how each field is handled during migration.
Yes, most custom fields are supported. If the source and target systems handle fields differently, the mapping tool offers flexible options to preserve important data.
Yes, agent mapping keeps tickets assigned to the correct agents. If an agent isn’t available in the target help desk, you can reassign their tickets during the mapping step.
Yes, a Free Demo migration lets you preview how your data will appear in the new help desk, including ticket fields, agent assignments, and statuses.
Yes, you can configure mappings in detail, including ticket properties, user information, and contact associations.
Yes, related tickets, parent-child structures, and attachments are preserved whenever supported by the target help desk. The mapping tool ensures these relationships stay intact.
Take Full Control of Your Migration with Smart Data Mapping
Ensure every ticket, user, and custom field moves correctly. With Help Desk Migration’s mapping tool, you launch your new help desk ready to work from day one.