CX in Action: Top 10 Influencers to Follow on Twitter

Twitter is a great place for finding memes, keeping up with the trending topics, following your favorite celebrities and... educating yourself. There are so many awesome people out there who share their triumphs and fails willing to teach others a valuable lesson.

We made a list of CX and customer support professionals who regularly tweet and blog about different aspects of customer service.

Flavio Martins. VP of Operations and Customer Support at DigiCert

Flavio Martins is an award-winning customer service blogger, who aims to help teams leverage technology with the special human factor to create the exceptional customer experience. So, on his blog, you can find exciting readings, and he shares a lot of “good read” on Twitter as well.

Twitter: @flavmartins

Annette Franz, CCXP. CEO of CX Journey

Annette Franz is also a CX consultant, speaker, and author. She helps companies understand their customers and employees as well as identify the elements that drive outstanding customer experience. Stop by her blog for some tips on customer experience strategy development.

Twitter: @annettefranz

Jeremy Watkin. Director of CX FRC

Jeremy Watkin says in his Twitter bio that he is “bringing the right people and technology together to deliver awesome customer experiences.” Before getting his current position, Jeremy worked in customer service from the front lines to Director at TierraNet and You can learn useful things from this CX expert.

Twitter: @jtwatkin

Bruce Temkin. Co-Founder of the Customer Experience Professionals Association

Being a co-founder of the non-profit organization, Bruce Temkin helps customer experience professionals learn and grow. He also works as a “customer experience transformist” who aims to aid large companies to change the way they work with clients. In his blog Bruce shares insights on strategy, interaction design, marketing, customer service, and leadership practices.

Twitter: @btemkin

Jeannie Walters, CCXP. Founder & CEO at 360Connext

Jeannie Walters is a TEDx speaker, customer experience expert, trainer, consultant, and podcaster. Her company specializes in customer engagement, employee engagement and connections like social media. Check out the content Jeannie shares to see how you can advance your customer service and in-house communication.

Twitter: @jeanniecw

Bob Thompson. Founder of CustomerThink Corporation

Bob Thompson’s Twitter bio says that he “CustomerThink founder and global evangelist for customer-centric business. Buzzwords (CRM, CEM and Social Business) optional.” As an author, keynote speaker and international authority on business management trends, he helps businesses develop and implement customer-centric strategies.

Twitter: @Bob_Thompson

Nancy Porte, CCXP. VP of Customer Experience at Verint

Nancy Porte is an executive leader experienced in driving revenue by developing a loyal customer base. Being an expert in managing customer-centric operations, she is passionate about increasing customer satisfaction and loyalty, as well as building up employees engagement. Nancy doesn't have a blog, yet she posts a lot on LinkedIn.

Twitter: @nporte

Nate Brown. Director of CX at UL EHSS

Nate Brown is a community organizer at CX Accelerator, ICMI Top 50 Thought Leader. He is versed in customer journey mapping, a voice of the customer programs, survey process and analysis, employee engagement and others. Take a look at Nate’s blog and, perhaps, you will find some tips on customer journey advancement.

Twitter: @CustomerIsFirst

Ingrid Lindberg. Founder & CXO at Chief Customer

Ingrid Lindberg is a customer experience officer with a great experience in healthcare vertical. She is also a consultant to C-Suite leaders and businesses who are on their customer experience journey. Ingrid is a creative thinker and easily finds interesting and effective ways to boost customer satisfaction and build loyalty.

Twitter: @iclindberg

Shep Hyken. Customer Service & Experience Expert

Shep Hyken is a CX expert and the Chief Amazement Officer of Shepard Presentations. He works with companies who want to develop loyal relationships with clients and team, build up company service culture, and many more concerning CX. If you want to be on the top of everything new in support service, you should follow Shep Hyken.

Twitter: @Hyken

Have some other interesting heads of support or CX influencers that aren’t on the list? Let us know in comments.

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