Database data import, export and merging

How to Perform Automated Database Import with No Coding

New initiatives on the horizon? Switching platforms? Help Desk Migration has you covered. Whether you import a database, consolidate or extract data, our automated migration solution ensures a fast, secure, and seamless transfer—so you can stay focused on what’s next. With support for over 70 help desk platforms, we tailor field mapping and ensure your data lands exactly where it should.

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Database data import, export and merging

Top Reasons to Use a Database Import for Your Help Desk Data

  • Switch to a new help desk platform

    Ready to upgrade or switch your support software? Easily import or export your help desk database to jumpstart your new support strategy without losing a single record. Whether you're moving from one platform to another or rethinking your ticketing system, database import ensures that your customer history, tickets, contacts, and knowledge base arrive safely and ready for action in your new environment.

  • Recover lost or corrupted data

    Experiencing system failure or platform shutdown? Don’t panic. With a database backup on hand, you can restore all your essential help desk data—including tickets, users, and custom fields—and quickly resume operations. Database import gives you a reliable safety net to recover data after unexpected disruptions and minimize downtime.

  • Consolidate multiple tools, amplify your support

    Running customer support across several platforms? Unify all your data into a single, centralized help desk platform. Import records from different systems or databases and merge them seamlessly to create one connected support experience. Say goodbye to data silos and hello to better visibility, faster response times, and stronger team collaboration.

  • Merge acquired companies

    Whether you’re absorbing another company or consolidating departments, database import tool allows you to bring all historical data into your main help desk. Preserve context, maintain ticket continuity, and give your support agents the full picture without jumping between systems.

  • Export data for further integrations

    Need to sync your help desk with other business tools? Exporting your database is the first step. Use Help Desk Migration to extract and format your data for seamless integration with CRMs, business intelligence platforms, or third-party analytics tools. Perfect for companies looking to analyze support performance, personalize customer experiences, or automate workflows.

  • Split and Transfer Selected Data Only

    Not every migration requires a full database move. Sometimes, companies need to transfer only specific pieces of data—such as recent tickets, selected departments, or region-based records—between platforms. With selective database import, you can request to filter and migrate exactly what you need, avoiding clutter and reducing setup time in your new system.

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Popular Data Import Scenarios

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What is the Cost of Database Import?

The cost of database import depends on the volume of data you need to migrate and the specific help desk platforms involved. At Help Desk Migration, pricing starts based on the number of tickets, contacts, and other records you transfer. You can check detailed pricing information and calculate your exact cost on our Pricing page.

We also offer flexible packages to fit your business needs, whether you’re migrating a small database or performing a large-scale transfer. Plus, you can start with a free Demo Migration to preview the process before committing.

Pricing Information

End-to-End Database Migration Process

How to get prepared to your database import.

End-to-End Database Migration Process
1

Analyze what data you’d like to import

Review the data you want to migrate and decide which records — tickets, users, comments, attachments, knowledge base articles and language versions etc. — you want to include in the import. Be selective to keep the process efficient.

2

Prepare your database

Make sure your database is structured, accessible, and backed up. Verify you have the right credentials, connection strings, and access permissions.

3

Establish records mapping

Identify how record types from your database align with those in your target system. Consistent mapping ensures that no critical information gets lost or misplaced.

4

Communicate with your team

Keep your CX team in the loop by clearly outlining the migration timeline, goals, and expectations. Discuss key details like business logic, field mappings, and workflows to ensure everything transitions smoothly.

Enhance Your Database Migration with Extra Options

Streamline ticket import with precise filtering

Prioritize what matters most. We can filter your latest data. Start your Full Migration with the most recent records to ensure your freshest information is transferred first from your current platform to the database dump.

How it works

Skip attachments

Want a faster, leaner migration? Skip attachments entirely or filter them by date range to reduce data volume and accelerate the process—without compromising what’s essential.

How it works

Migrate inline images

With Help Desk Migration, you may convert embedded images into attachments to ensure your visual data stays intact and accessible in the database.

How it works

Export Zendesk Side Conversations

Need the full story? Automatically transfer Zendesk side conversations to your database and keep every reply, note, and collaboration thread right where you need it.

How it works

Transfer Call Recordings

If you’re exporting data from Zendesk, there’s one more extra feature you might want to take advantage of - extract all your call recordings from Zendesk to a database dump in a fully automated way.

How it works

How to run a database import

With the automated data migration tool, you should follow simple steps to set up your database import.

Help Desk Migration
1

Choose your Source and Target details

Kick things off in the Migration Wizard by entering your source platform details and choosing “Database” as your destination. Then, simply provide the connection parameters for your database—quick and easy.

2

Security and compliance review

Ensure your data meets all security standards before the migration begins. Set up the necessary permissions and access controls to guarantee safe and compliant data transfer.

3

Choose what to export to DB

Decide exactly what you want to migrate. Help Desk Migration supports tickets, comments, attachments, contacts, groups, knowledge base articles, article attachments, folders, and categories—so you’re in full control of your data move.

4

Run a Free Demo Migration

Start a test Demo to preview how data will appear in your database and make sure everything meets your expectations. Want to see how specific records migrate? Just provide their IDs in the Migration Wizard and run a custom Demo tailored to your needs. No risk—just full transparency.

5

Start Full Data Import to Database

Once your Demo Migration is complete and the sample data looks exactly how it should in your database, it’s go time. Launch the Full Data Migration to transfer all your records with confidence, accuracy, and zero guesswork.

HDM support

Data migration wrap-up phase

Go through the migrated data carefully — look at ticket details, user profiles, and conversations — to make sure everything is accurate, complete, and in the right place.

Spot something missing or off?
Reach out to our support team for help — we’re here to ensure a smooth finish.

Book a call

Key Aspects of Database Import

  • Zero downtime

    Automated data migration lets you import and export your database without any interruptions to your customer support.

  • Always here for you

    Our dedicated support team is by your side every step of the way—ready to help, answer questions, and resolve any issues promptly.

  • Detailed migration planning

    We help you plan every detail of your database import to ensure accuracy, consistency, and zero data loss.

  • Pre-built options and customizations

    From standard setups to advanced tweaks — leverage flexible migration settings and custom features to fit your unique business needs perfectly.

Help Desk Migration

Database Migration Guides

Explore step-by-step instructions for importing or exporting your database with Help Desk Migration

View guides

Frequently Asked Questions

You can import tickets, contacts, agents, custom fields, attachments, knowledge base articles, article translations, and more—depending on the structure of your original database and your target platform.
Yes! We highly recommend running a Free Demo Migration. It shows how a limited number of records will appear in your target help desk system, helping you verify field mapping, data integrity, and structure before starting the full migration.
No. Our automated data migration runs in the background, so you can continue providing support without interruption. We ensure a zero-downtime experience from start to finish.
The duration depends on the size and complexity of your data. Small to medium-sized migrations can be completed in a few hours, while large-scale imports may take longer. After the Free Demo, we can provide a more accurate estimate.
We support migrations to over 70 help desk platforms, including Zendesk, Freshdesk, Help Scout, Intercom, and many more. Check out our full Supported Platforms list
Absolutely. We use end-to-end encryption, HTTPS protocols, and strict access controls to ensure your data remains protected throughout the entire migration. Learn more on our.
Yes, we support both import and export operations. You can export your help desk data into a structured database format for reporting, analytics, or integration with third-party tools.
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