Planning to migrate data from Zoho Desk? Here’s something crucial to consider:
If you want to move all your help desk data—including deleted sections—there’s one crucial thing you should consider: Our Migration Wizard can only transfer actual records from Zoho Desk. However, you can quickly recover those deleted sections to prepare for a complete migration. Here’s a step-by-step guide:
1. Access the recycle bin
Start by logging into your Zoho Desk account. Head to the Setup button and locate the Recycle Bin under the Data Administration column. This is where Zoho temporarily stores deleted records.
2. Check for deleted records
Browse the Recycle Bin to find any deleted sections or other essential data. Remember, though, that Zoho only retains deleted records for 60 days. After that, they’re gone for good—so act quickly if you need something restored.
3. Restore what you need
To recover any section, just check the box next to the records you want to restore. Zoho Desk will recover these records and any related data, like parent and child entries, so you don’t lose those important connections.
Following these steps lets you recover deleted Categories and ensure all key records are ready for a smooth migration. This simple guide will help you keep your data complete, organized, and ready for transfer.
In short, recovering deleted data before migration means you won’t miss out on any crucial records—so take a moment to fully prepare your Zoho Desk account!