Pylon Migration Services

Help Desk Migration — Pylon data import solution for your B2B needs

Name: Pylon import from any customer service platform
Brand: Help Desk Migration
SKU: Pylon Import
Rating: 5 (15 reviews)

Switching to Pylon should boost your B2B support, not pause it. Move tickets, agents, clients, and your knowledge base articles without manual work or downtime. No engineering hours wasted, no data left behind.

G2 Leader

60k+ Migrations

SOC 2 Certified

Fastest migration

See how your real data moves before committing to anything.

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No credit card required Fast setup

Interactive Migration Calculator

Adjust sliders to estimate your migration time and cost savings

Total Tickets 2,000

1K 500K

10-15 mins Estimated Migration Time

85% Time Savings vs Alternatives

$3,777 Savings vs In-house Development

Estimates based on 60,000+ successful migrations. Actual results may vary.

What data can be migrated to Pylon

HELP DESK

Agents Migration

With Help Desk Migration, you can map agents from your source platform to users in Pylon and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.

Deleted and inactive agents

You can reassign tickets from deleted or inactive agents to active users on the target platform.

Account Fields:

Name
Domains
Tags
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
- Checkbox custom fields

Customer Fields:

Name
Email
Company
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields

Ticket Fields:

Subject
Tags
Accounts
Teams
Status
Assignee
Contact
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment recording
- Comment created date
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields

KNOWLEDGE BASE

Collection Fields:

Name
Description

Sub-collection Fields:

Name
Position
Category
Parent

Article Fields:

Title
Body
Author
Folder
Parent
Status
Redirects
Attachments
- Title
- Body
- Redirects
- Attachments
- Languages

CUSTOM OBJECTS

Custom objects migration

Move non-standard data — like assets, warranties, and more — from Pylon with full structure and relationships intact.

Migration tool

Rely on our smart, reliable migration tool to handle complex Pylon custom object transfers with ease.

Outsource migration

Let our experts handle the heavy lifting — perfect for complex or large-scale Pylon migrations.

Buy migration

Get one-time, done-for-you Pylon custom object migration — no subscriptions, no recurring fees.

Enterprise-Grade Support

Custom object migration backed by professional services, data validation, and expert consulting.

Why use Help Desk Migration for Pylon data import

No service disruption

If your support shines with fast responses and constant availability, your migration should match that standard. Help Desk Migration imports data into Pylon in the background, keeping your agents available and productive throughout the process.
Clear, guided setup

Your technical teams have many other critical things to do besides help desk data import to Pylon. Help Desk Migration replaces complex data work with straightforward, zero-code steps, giving support and ops teams a clear path without added engineering load.
Fast transfer with predictable timing

B2B migrations often involve thousands of tickets and linked account histories. Automated processing moves data efficiently, replacing long internal planning, manual exports, and lengthy trial imports with a fixed, trackable timeline.
Preserved support relationships

Account ownership, ticket history, internal notes, knowledge base links — all of this matters in B2B. Help Desk Migration keeps these connections intact when importing into Pylon, so teams start off with accurate context, no rebuilds needed.
Configurable to your support logic

Automation should expand control, not limit it. Choose migration priorities, apply filters, shape how tickets land in Pylon, and tailor results with a mix of ready-made options or custom adjustments from our migration specialists.
Import data to Pylon from any help desk

Your current platform doesn’t need a native Pylon connector. Migration works across legacy, modern, and highly customized help desks, including cases where data is organized uniquely for product support or enterprise account operations.
Hands-on migration assistance

Get help with planning, mapping, or even the full Pylon data import cycle from a dedicated migration expert who understands support data structure. Focused on clarity and real decisions instead of generic runbooks, our support team is available via chat, email, or call.
Structured data protection

Customer support data, account records, and internal discussions stay protected through encrypted transfer and secure handling. Built for B2B teams that operate with compliance, internal governance, and strict data handling standards.

Automated migration timeline for your Pylon data import

Connect your Source and Target

Link your current help desk as the Source and select Pylon as the Target inside the Migration Wizard, our automated interface. If your Source platform isn’t on the list, you can upload your data via CSV instead — no integration required.

Match and map your data

Decide on how tickets, agents, customers, and knowledge base content should land in Pylon. Feel free to apply automated rules too. For example, you can skip attachments, include inline images and call recordings, or add tags for greater flexibility.

Run a Free Demo

Start a free test that moves 20 tickets and 20 knowledge base articles with all related data. This gives you a clear preview of formatting, field mapping, and account context directly in your Pylon environment.

Review your demo results

Review your demo results both in Pylon and the migration report. Need changes? Update your settings and run another Free Demo. Repeat until the structure, relationships, and logic match your expectations, at no extra cost.

Start the Full Migration

When everything looks right, run the complete Pylon data import. Move all data at once or schedule it for quieter hours to fit your support team’s rhythm and customer activity cycles.

Additional capabilities to adjust Pylon data import to your needs

Add a new tag to tickets

Apply a custom tag to all migrated tickets in Pylon to mark origin, wave, department, or service line. This feature helps B2B support teams organize ownership, filter imported data quickly, and align historical records with internal routing rules.

Tagging migrated tickets

Migrate the newest records first

Get your current support workload into Pylon right away. Recent tickets and customer updates move first, so agents and account teams can continue resolving active B2B cases while older records sync in the background.

Change migration priority

Skip attachments

Cut migration volume by excluding attachments you don’t need in Pylon. Skip all files or filter by date to transfer only what matters for active support. Ideal for B2B teams managing high ticket volumes who want cleaner data and predictable storage from day one.

How to skip attachments

Migrate side conversations

Bring internal ticket discussions from Zendesk into Pylon, including off-thread context, as private notes. Preserve decision trails, troubleshooting notes, and cross-team coordination between support, engineering, and account management.

Keep internal conversations

Transfer call recordings

Move support call recordings from Zendesk into Pylon together with ticket history. Preserve customer context for troubleshooting, compliance, and account continuity — especially critical for technical B2B cases and multi-stakeholder conversations.

How to migrate call recordings

Migrate inline images as attachments

Keep messages clear by transferring inline images into Pylon ticket attachments. Technical cases stay visual, instructions readable, and support history fully actionable for product, IT, and account support teams handling complex B2B inquiries.

How to save inline images

Update existing contacts and organizations

Automatically sync contacts and organizations that exist on both the source platform and Pylon. This option overwrites matching records with source data based on your mapping settings, keeping your dataset consistent and complete.

Migrate knowledge base translations

Import localized help center articles into Pylon, preserving multiple language versions. Keep self-service support consistent across regions so B2B customers get accurate documentation in every market you serve.

Multilingual article import

Select records for Demo

Test with purpose, eliminating guesswork. Along with the unlimited Free Demo, you can take advantage of the one-time Demo with specific data. Handpick 20 tickets and 20 knowledge base articles to validate mapping, formatting, and internal logic.

Customize your Demo

Special features

Delta migration

Sync only data that changed after your main import is completed. Keep Pylon updated while teams continue working in the source platform, without duplication. A practical safety net for B2B support orgs managing live accounts during transition.

Interval migration

Split the Pylon data import into scheduled cycles that run between peak hours. Maintain steady support SLAs while transferring data in controlled batches. This is especially helpful for B2B companies coordinating global teams, uptime commitments, and phased rollouts.

Customizations

Adjust Pylon data import to your support setup: filter records, extend data retention periods, import additional records as tickets, migrate field values as tags, and beyond. Tailored imports let B2B teams match Pylon to their actual structure, not the other way around.

How much does it cost to import data to Pylon?

With Help Desk Migration, you only pay for what you use — and you always know the price before importing your data into Pylon.

The cost of Pylon data import depends on:

Your record volume (attachments, comments, and notes don’t affect the price)
Optional pre-built automated enhancements, such as skipping attachments, moving inline images, tagging migrated records, etc.
Optional service package for hands-on assistance, Interval migration, Delta migration, etc.
Optional custom work for non-standard data structure.

In straightforward Pylon imports, you usually pay only for the data volume you transfer. Run a to test your migration and get an exact quote.

Pricing Information

Import your help desk data to Pylon without migration headaches

Stop dealing with manual exports, CSV cleanup, and guesswork. Move your tickets, clients, agents, and knowledge base into Pylon smoothly — and keep your support running while you do it.

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