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Spiceworks Cloud Migration Guides

How to Import a JSON File into Spiceworks Cloud?

Once the Data Migration to Spiceworks Cloud is complete, download an archive with import.json file. Upload this JSON file into your Spiceworks account to finish up the data migration. But you need to extract a JSON file from an archive.

Archive with Import File

Here’s how to import a JSON file into Spiceworks Cloud:

1. Open up your Spiceworks Cloud account.

2. Navigate to Settings.

Spiceworks Cloud Settings

3. Select the appropriate organization.

Spiceworks Cloud Organization

Note: Be sure to choose the organization you've picked up while connecting Spiceworks Cloud to Migration Wizard.

4. Then go to Import/Export Tickets.

Spiceworks Cloud Export Import

5. Click the Choose file to upload (json) button and choose the import.json file you’ve extracted before. Wait for the JSON file to upload.

Spiceworks Cloud Choose File

Note: Be sure not to check the Keep the same ticket numbers when importing box. This way, you can speed up the import process. If you want to match ticket IDs, contact our support team before importing to ensure there aren’t any ticket ID conflicts.

6. Click Continue import to start the transferring process.

Spiceworks Cloud Continue Import

Note: It may take minutes or even hours to complete the file import. Click the Check the import log link to monitor the import status.

7. Once the JSON file import is complete, the account owner receives an email. And all imported tickets automatically appear on the ticket list.


How to Get Spiceworks Data Backup?

When you choose to migrate the data from Spiceworks, you’ll have to provide a backup file with all your Spiceworks account data.

Spiceworks data export

To get Spiceworks backup, all you have to do is:

1. Log in to your Spiceworks account.

2. Go to Exports in the left sidebar.

Spiceworks Exports

3. Click the “+ Create Report” button to back up your data.

Spiceworks Create Report

4. Once the backup file is ready, download it.

Note: You can download the backup file only after you’ve created it. Get it immediately while you can’t access it later on.

We prepared a visual tutorial on how to get Spiceworks data backup to make the process easier for you. Take a look at the video for a detailed guide.

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Exporting your Spiceworks data

Ready to export your Spiceworks data hassle-free? Watch our step-by-step guide and master the Migration Wizard to securely backup and migrate all your essential data.

Watch now

Important Note: The built-in backup can backup up to 4GB of data. If your DB and data directories (in C:\Program Files\Spiceworks) are larger, check your help desk to see if you could archive any old tickets or remove any exceptionally large attachments.

Backup fail?

Email support@spiceworks.com to get your case investigated.


Database dump is corrupted error when migrating from Spiceworks

When migrating from Spiceworks, you might encounter the following error: Migration\Error\MigrationException: Your database dump is corrupted.

This error indicates that our service couldn’t locate the database in the file you provided. This typically occurs if the version of your Spiceworks is below .00107 release, as this issue has been resolved in subsequent updates.

To address this issue, simply update your Spiceworks installation, create another backup, and attempt to set up the migration again. If the problem persists, reach out to our support team. We'll investigate your case further and provide assistance to ensure a successful migration.


How to calculate the number of contacts in Spiceworks?

Spiceworks User Management contains information about contacts and allows you to count their number by organization.

1. Open Settings from the sidebar menu.

Spiceworks Settings

2. In the Organizations section, choose an organization by opening the dropdown menu.

Spiceworks Organizations

3. Select the User management option.

Spiceworks User Management

4. Check the number of contacts in the selected organization under the contact list.

Spiceworks Contacts


How to calculate the number of tickets in Spiceworks?

In the Spiceworks ticketing system, you can filter tickets by categories and calculate their number in the following way.

1. Choose Tickets from the Spiceworks sidebar menu.

Spiceworks Tickets

2. Use filters to search specific tickets.

Spiceworks Filters

3. You can see the number of filtered tickets on the top right.

Number of Spiceworks Tickets


How to calculate knowledge base articles in Spiceworks?

Spiceworks knowledge management allows you to choose who can see your articles. Thus, it divides articles into those accessible only to you or your team. To count their number, use this guide.

1. Open Knowledge Base from the sidebar menu.

Spiceworks Knowledge Base

2. Spiceworks sorts articles depending on the article's visibility. You can choose My Team or Mine.

Filter Spiceworks Articles

3. Once you select the category, Spiceworks automatically calculates the number of filtered articles.

Number of Spiceworks Articles

4. Also, you can filter articles by details like Last Updated, Title, Spiciness, and Tag.

Spiceworks Articles

Looking for more data migration details?

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