Ivanti data import, export, and merge without downtime
Import, export, and merge Ivanti accounts with ease. Our no-code automation moves users, customers, incidents, and related data — and does it fast. Give it a try at no cost with our Free Demo and plan the full Ivanti ITSM migration.
Records and fields available for Ivanti data migration
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to users in Ivanti and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active users on the target platform.
Customer Fields:
- ID
- Name
- Phone
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- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
Incident Fields:
- Subject
- Group
- Status
- Staff
- Contact
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- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Comment created date
- Created date
- Updated date
- Closed date
CUSTOM OBJECTS
Custom objects migration
Move non-standard data-like assets, warranties, and more — into Ivanti with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex Ivanti custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting-perfect for complex or large-scale Ivanti migrations.
Buy migration
Get one-time, done-for-you Ivanti custom object migration — no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
Need to import your data to Ivanti? Seamlessly transfer your incidents, users, and customers with our secure migration tool. Based on your Source, choose between moving the records directly from another platform or using CSV files.
Handling several Ivanti accounts? Avoid copying manual data and switching between accounts. Our automation tool will merge your accounts quickly, keeping all your ITSM data unified and easy to manage.
Why use Help Desk Migration for Ivanti data import and merge
Help Desk Migration — a number one importing tool for top companies worldwide
Ivanti data migration timeline with Migration Wizard, our automated interface
Connect your Source and Target
Link points A and B for your data. For Ivanti, you’ll need your Client ID. Then, enter the login details for the other system, or simply select CSV from the dropdown menu.
Match and map your data
Map agents, users, incidents, and all related fields. You can also enable extra options, like skipping certain records or changing the migration order for specific data.
Run a Free Demo
Test your Ivanti data import with 20 sample incidents, free of charge. Try as many demos as you need to feel confident before the Full Migration.
Review your demo results
Check the demo carefully to ensure the sample incidents and their related data arrived at the destination correctly.
Start the Full Data Migration
Once the demo looks good, launch your full Ivanti data migration. You can start immediately or schedule it during off-hours or weekends to eliminate the risk of disruption.
Enhance your automated data migration to/from Ivanti
Skip attachments to save time
Attachments may add extra bulk to your migration. Choose to skip all or only those older than 6, 12, or 24 months. This option helps speed up your Ivanti data transfer. Customize the process to match your needs.
Migrate inline images as attachments
Photos, screenshots, and diagrams add key context to support tickets. We transfer these as attachments linked to the correct records. Important visuals will be preserved for future reference, keeping your customer interactions complete.
Select records for a Custom Demo
Test your important data upfront. Along with the unlimited Free Demo with random tickets, try a Custom Demo with selected records. You will see exactly how specific data migrates, feeling fully confident before starting the Full Migration.
Migrate the newest records first
Keep your team productive throughout migration. Prioritize most recent tickets, whether you import data to Ivanti, export records, or merge accounts. The target system will become usable immediately, helping you avoid downtime or confusion when switching platforms.
Migrate side conversations
If you’re moving from Zendesk to Ivanti, you can transfer side conversations as private notes within Ivanti. This ensures all your internal discussions remain intact and easily accessible, so your team retains full context from previous tickets.
Migrate call recordings
Need to move recorded calls from your Zendesk account? Help Desk Migration can take care of that, too. All your call recordings can be migrated as ticket attachments, allowing your team to preserve key voice interactions and maintain a complete customer support history in your new Ivanti workspace.
Optional features to optimize your Ivanti data migration
Use Delta migration for ongoing updates
Continue working in your source system while migrating data. Delta migration captures new or changed records after the Full Migration finishes. This prevents manual updates after migration, keeping your data synced.
Use Interval migration to avoid disruptions
Split your migration into smaller batches run during off-hours or on weekends. Both source and target systems will stay fully operational, minimizing business impact. Ideal when the Delta migration doesn’t fit your requirements or you plan to use the target system live during the transfer.
Customize your Ivanti data migration
Adjust your Ivanti data import, export, or merge settings beyond the standard options. Filter records with advanced criteria, change the default migration flow, migrate integration info, include extra data like ticket tags and legacy IDs, and beyond. Tailor your Ivanti ITSM migration to your exact requirements.
What is the Ivanti data migration cost?
Whether you import data to Ivanti, perform the export, or merge accounts, our pricing for Ivanti data migration is straightforward and transparent.
The final cost depends on how many records you move, the complexity of your transfer, and any custom features you need.
Try a Free Demo to test the Migration Wizard and get a clear price estimate for your Ivanti data move.
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"Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced."
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"Help Desk Migration helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss."
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"We are able to retain our data from another help desk solution. We considered starting fresh with a new help desk - and losing years of history. Fantastic support!"
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Move your ITSM data in any direction with ease
Whether it’s service desk data migration to or from Ivanti, Help Desk Migration will do all the legwork. Just contact us for details.