HelpDesk data import, easy and safe with Help Desk Migration
Move your teams, contacts, tickets, and related data from anywhere to HelpDesk — fast and stress-free. Our secure automated solution will take care of the entire process with no downtime, no matter how nuanced your requirements are.
Available fields and records for HelpDesk data transfer
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to agents in HelpDesk and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active agents on the target platform.
Customer Fields:
- Name
Ticket Fields:
- Subject
- Tags
- Group
- Source
- Status
- Priority
- Staff
- Contact
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- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
- Created date
- Updated date
- Closed date
CUSTOM OBJECTS
Custom objects migration
Move non-standard data—like assets, warranties, and more—into HelpDesk with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex HelpDesk custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting—perfect for complex or large-scale HelpDesk migrations.
Buy migration
Get one-time, done-for-you HelpDesk custom object migration—no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
Need to bring in data from shared inboxes, databases, or old support systems without direct integration? Help Desk Migration imports your data into HelpDesk as easy-to-use CSV files.
Want to move your HelpDesk data to another system that doesn’t connect directly? Export everything as CSV files, ready to use whenever you need them.
Need to combine multiple HelpDesk accounts into one due to a merger or when consolidating teams or departments? With our Migration Wizard, merging accounts is simple and hassle-free.
Time to separate data in your HelpDesk account? Whether you need to split departments, teams, brands, or even companies, the Migration Wizard guides you through it all.
Why migrate to HelpDesk
Companies that trusted Help Desk Migration
Why Help Desk Migration is ideal for importing data to HelpDesk
A simple HelpDesk data import workflow with Migration Wizard, Help Desk Migration’s automated interface:
Connect your accounts
Choose your source platform and HelpDesk from the dropdown lists. Enter credentials to securely link both accounts and get ready for a smooth data transfer.
Match and map your data
Align contacts, agents, teams, tickets, and custom fields between platforms. Use automation options to streamline the setup and speed up the migration process.
Run a Free Demo
Try out Migration Wizard with a free test to move 20 random tickets and see how the transfer works before going all in.
Review your demo results
Check the demo report carefully. If anything looks off, tweak your settings and try again. Enjoy unlimited Free Demo runs until you’re fully satisfied.
Start the Full Migration
Once demo data transfers flawlessly, complete your payment and launch the Full Migration. Track progress in real-time while Migration Wizard handles the rest.
Automated options that add ease and flexibility to your HelpDesk data import
Add tags to newly migrated tickets
Help Desk Migration automatically tags imported tickets in HelpDesk, keeping your workspace organized during migration to an existing account. This minimizes downtime and ensures all transferred data is easy to find and manage right after the move.
Migrate the newest records first
The system starts with your newest tickets, moving backward in time. You can continue using HelpDesk during and after the HelpDesk import, with fresh data prioritized to reduce downtime and keep customer service smooth and uninterrupted.
Skip attachments
Avoid migrating unnecessary attachments entirely or from selected date ranges. This saves time, cuts costs, and reduces cleanup before or after transfer. Your new HelpDesk stays lean and focused on what matters most.
Migrate side conversations
From Zendesk, side conversations come through as private notes in HelpDesk. Keep all team discussions intact to preserve context, improve support, and facilitate agent training and performance tracking.
Migrate call recordings
Zendesk call recordings transfer as MP3 files. Perfect for call centers moving to HelpDesk, this feature keeps your entire interaction history intact for better follow-ups, training, and performance reviews.
Migrate inline images as attachments
Visual content embedded in tickets moves into HelpDesk as attachments. This preserves full conversation context, helping your team better understand customer issues and use visuals for training purposes and quality checks.
Use Custom Demo
Pick 20 tickets to run a one-time test migration. This extra demo helps you confidently check tricky data sets, with unlimited Free Demo runs before you commit to a full move.
Migrate customers associated with tickets
When moving to HelpDesk, you can seamlessly transfer customers together with their associated tickets, ensuring all relationships and history remain intact.
Special features that help you avoid downtime during the HelpDesk data import
Delta migration
Delta migration runs after the Full Data Migration, moving only new or updated records created during the transfer. This keeps your old system working smoothly with zero downtime while Help Desk Migration imports data to HelpDesk.
Delta Migration is a perfect option for busy schedules when you can’t pause operations but still want to keep your data fresh and up to date throughout the process.
Interval migration
Interval migration breaks your data into smaller chunks and moves them one by one on a set schedule. This way, you can use your target system during business hours and have the data migrate on weekends.
Interval migration is ideal for large data volumes or when you urgently need to adopt a new system with zero downtime and no disruption notifications.
Flexible customizations tailored to your
HelpDesk data import needs
With Help Desk Migration, you retain full control over how your HelpDesk data import goes. Have a special request? Our team can customize the process just for you.
In particular, we can:
- Apply one-of-a-kind filters to your data
- Transfer records linked to inactive users
- Migrate data from the systems connected to your source platform
- Include extra contact information
- And much more
Try a Free Demo to see what Migration Wizard handles and what might need extra attention. If anything’s missing, our support team is ready to help.
Plan your HelpDesk data import budget in advance
Curious about costs? Help Desk Migration’s straightforward pricing shows your data transfer cost upfront.
Just start a Free Demo to get your final price, based on:
- The volume of records you need to migrate
- Any automated options, special features, and customizations you request
- The service package you choose
This gives you a clear picture of your investment so you can decide if migrating to HelpDesk with Help Desk Migration is right for you before committing.
Data protection you can trust with each HelpDesk data import
Compliance you can trust
Help Desk Migration meets top security standards like SOC 2 Type II, GDPR, PCI-DSS, and HIPAA. Regular audits keep us aligned with industry rules. Plus, the system is hosted on secure AWS infrastructure built for compliance.
Secure migration platform
Our platform runs on AWS, following strict security standards like ISO and SOC. Cloudflare WAF shields us from harmful traffic, while continuous vulnerability scans and secure coding practices — including automated security checks for all pull requests and continuous vulnerability scans — keep your data safe.
Controlled, secure access
Customers use OAuth 2.0, SSO, and role-based access for secure access, while session management tracks every login. Employee access is tightly controlled through strong password policies, personalized accounts, training, MDM, and regular access reviews to protect your data.
Safe migration every step
Data is encrypted end-to-end and sent over HTTPS. Each migration takes place in isolated spaces to keep data separate while BugSnag monitors errors in real-time for quick fixes. Plus, you can track the progress of your data import to HelpDesk live.
Post-migration data control
You choose when to delete your data from our system, or we automatically erase it after 30 days of inactivity. We provide a transparent data deletion certificate as proof that your information was removed securely.
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"Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. A few hiccups importing the data but they resolved quickly and were on it from start to finish. Quick support, good value and fairly priced."
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"Help Desk Migration helped us to migrate our data from our old support tool to Zendesk and it went smoothly. Great customer support and very reactive. I would definitely recommend it to any company who want to migrate their data into Zendesk. Huge gain of time and without data loss."
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"We are able to retain our data from another help desk solution. We considered starting fresh with a new help desk - and losing years of history. Fantastic support!"
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Don’t wait for your competitors to offer
better customer service!
Start importing your data to HelpDesk today! No matter the volume,
Help Desk Migration will make the process effortless and secure.