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  4. Where do I find ticket comments in Salesforce Service Cloud?

Where do I find ticket comments in Salesforce Service Cloud?

To find private notes open the ticket that contains them and click on Related:

Under Case Comments you will see all private comments.

If the ticket contains an attachment, our service will import it as a private attachment. Also, if the comment exceeds 4000 characters, it will be cut due to the limitations of Salesforce Service Cloud.

Public comments can be found in Chatter>Email.

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