How to migrate Created at, Closed at, Last modified at and Creator ID to Salesforce Service Cloud?
In order to migrate Created at, Closed at, Last modified at and Creator ID parameters to Salesforce Service Cloud you need to enable the below preferences.
1. Go to Setup:
2. Go to User Interface | User Interface:
3. Check Enable "Set Audit Fields upon Record Creation" and "Update Records with Inactive Owners" User Permissions.
4. Click Save.
Now you can migrate the abovementioned parameters using Help Desk Migration service.
Note that migrating from Salesforce Service Cloud you don't need to enable these preferences.