Limitations of Light Agents in Zendesk

Except for the Full Agent role, Zendesk also has Light Agents, who have limited permissions. Due to this, Help Desk Migration will:

  • migrate messages from Light Agents as internal notes;
  • automatically assign the records to the account that’s initiating the migration, as records cannot be assigned to Light Agents.

Check out this article to get a better understanding of the Light Agent role.

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