Limitations of Light Agents in Zendesk
Except for the Full Agent role, Zendesk also has Light Agents, who have limited permissions. Due to this, Help Desk Migration will:
- migrate messages from Light Agents as internal notes;
- automatically assign the records to the account that’s initiating the migration, as records cannot be assigned to Light Agents.
Check out this article to get a better understanding of the Light Agent role.