How to view articles and attachments in Jira Service Management after the data migration

When embarking on the migration journey of your invaluable Knowledge Base to Jira, it's crucial to bear in mind the distinctive nature of Atlassian's products, setting them apart from ordinary help desks. Primarily, it's important to note that Jira Service Management isn't the storage hub for your knowledge base articles.

Instead, there's a separate Atlassian offering that must be acquired and seamlessly integrated with Jira Service Management—enter Confluence. Hence, your articles will find their new abode within Confluence as you proceed with the migration.

How to Migrate Knowledge Base Articles to Confluence?

Now, let's unravel the seamless steps of migrating your articles to Confluence, ensuring a smooth transition:

Step 1: Source Connection

Begin by establishing a connection between your source and the Migration Wizard. Provide the necessary URL and API key, bridging the gap between your existing platform and the migration process. Once done, eagerly press "Continue" to advance further.

Step 2: Destination Selection

In this pivotal stage, select Jira Service Management as the desired destination. Input the required credentials, forging the path toward a successful migration endeavor. With conviction, click "Continue" to proceed.

Step 3: Service Desk and Issue Type

Choose the appropriate service desk and issue type to ensure the harmonious transfer of knowledge. Pay meticulous attention to detail while making these selections. They lay the foundation for an optimized knowledge base within Confluence.

Step 4: Selecting Knowledge Base Objects

Effortlessly navigate the selection process as you choose the knowledge base objects to migrate. Once you tick the "Articles" option, rest assured that the accompanying "Categories" and "Folders" options are automatically selected. Let the journey unfold as you advance with confidence.

Step 5: Mapping Fields

Establish seamless connectivity between platforms by mapping the essential fields. Ensure a smooth data transition by carefully mapping and saving the necessary changes. It's a vital step in harmonizing your knowledge base within Confluence.

Step 6: Demo Migration Launch

With preparations complete, it's time to launch the Demo Migration. Click "Continue" and witness the magic unfold as your articles traverse the migration pathway. Be prepared to explore the initial outcomes.

Step 7: Verification of Migration Results

Once the Demo Migration is complete, it's essential to verify the results. Delve into the migrated content, ensuring the fidelity and accuracy of your knowledge base within Confluence. Celebrate the progress achieved so far.

Step 8: Full Migration Commencement

Satisfied with the Demo Migration? Now, it's time to take the final step. Proceed to payment and initiate the Full Migration of your valuable knowledge base content. A world of possibilities awaits as your articles settle into their new Confluence home.

To ensure a successful migration, it's crucial to confirm the correctness of your migrated knowledge base articles. Simply switch to your Confluence profile by clicking the "Switch to" button and selecting Confluence. There, you can perform a thorough inspection and revel in the assurance of a seamless migration. Let your Confluence adventure begins.

How to View Article Attachments in Confluence?

Exploring the realm of Article Attachments within Confluence is a vital step to ensure the seamless migration you desire. To embark on this quest, follow these simple instructions:

Step 1: Opening an Article

Start by opening any article of your choice within Confluence. With anticipation building, cast your gaze towards the upper right corner, where you'll find the illustrious 'Three dots' icon. It beckons you to click, promising a world of possibilities.

Step 2: Unveiling the Attachments

As you click the 'Three dots' icon, a drop-down list gracefully appears before your eyes. Among the options presented, choose the alluring 'Attachments' feature. Prepare yourself to witness the treasure trove of files associated with the article.

Step 3: Meticulous Examination

Now, immerse yourself in the task at hand—meticulously examining each attachment. Give them the attention they deserve, paying special heed to the Creators, Creation Date, and Comments. This careful scrutiny ensures that the attachments have migrated seamlessly, aligning with your desired outcome.

By embracing this process, you'll be able to verify the integrity and completeness of the article attachments within Confluence.