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How to migrate to a Next-gen project in Jira Service Management

Atlassian introduced next-gen projects for Jira and Jira Service Management. They mean to simplify the project configuration experience for administrators and end-users.

However, the current functionality of the next-gen projects does not allow importing JSON or CSV files. So, you won't be able to see any next-gen projects while setting up a Demo Migration with us, as they won't be displayed in Migration Wizard.

Therefore, if you do not see a project you would like to migrate in Migration Wizard, there is a high chance that it is a next-gen one. You can check the type of the project in the left sidebar:

jira service management project

There’s a workaround if you still want to migrate data to the next-gen project. First, you need to create a classic project in your Jira Service Management. Then, import your data to the classic project. And lastly, migrate data between classic and next-gen project.

How to create a Classic project

Open a next-gen project, select Project Settings>Advanced. There you will see an option to create a new Classic service desk project. Make sure to select 'Service project' as the project type.

creating classic project in jira service management

creating classic project in jira service management

We’ll keep up with the updates to see if Atlassian decides to extend the functionality of next-gen projects. As for now, please use the workaround above, or contact us if you have any questions.

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