How to migrate to a Next-gen project in Jira Service Management
Atlassian introduced next-gen projects for Jira and Jira Service Management. They mean to simplify the project configuration experience for administrators and end-users.
However, the current functionality of the next-gen projects does not allow importing JSON or CSV files. So if you, set up a Demo Migration with us and received this error, there’s a high chance you’re migrating to a next-gen project.
You can check the type of the project in the left sidebar:
There’s a workaround if you still want to migrate data to the next-gen project. First, you need to create a classic project in your Jira Service Management. Then, import your data to the classic project. And lastly, migrate data between classic and next-gen project.
How to create a Classic project
Open a next-gen project, select Project Settings>Advanced. There you will see an option to create a new Classic service desk project. Make sure to select 'Service project' as the project type.
We’ll keep up with the updates to see if Atlassian decides to extend the functionality of next-gen projects. As for now, please use the workaround above, or contact us if you have any questions.