How to Migrate Staff and Groups to TeamSupport

Migration Wizard cannot automatically transition Groups and Staff to TeamSupport. To transfer these objects you should manually create Agent profiles and Groups your TeamSupport account before setting up the migration.


  1. when creating Groups and Agents profiles please use the same names and emails accordingly.
  2. check the "System Admin" box when creating Agent profiles. This permission is necessary to perform the migration. You can uncheck it after the migration is complete:

Check the "System Admin" box when creating the Agent profile

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