How to Migrate Staff and Groups to TeamSupport
TeamSupport does not allow creating Groups and Staff via the API. To migrate and match these objects you need to manually create Agent profiles and Groups on TeamSupport.
Important:
- Group names, Agent names, and emails should match the ones on the source help desk so that the Migration Wizard could identify them.
- Check the "System Admin" box when creating Agent profiles. This permission is necessary to perform the migration. You can disable it after the Full Data Migration.
