How to merge two or more Jira Service Management instances? [+Video]
The Help Desk Migration service makes it easy to consolidate multiple Jira Service Management accounts. Let’s find out how.
- Before you begin, make sure that you’re migrating data to a Classic project. Here’s how to create a Classic project in Jira Service Management.
- Also, create agent profiles in the target Jira Service Management.
- Check out Jira Service Management Import section for more helpful content.
First, you need to connect the source account. You need to enter the URL of your Jira Service Management instance, email, and API token. Hit Continue and you will see an option to choose the project that you want to migrate.
Next, connect your target Jira Service Management instance. Enter the credentials, choose the project where you want to import data and the Issue type to be set for all incidents.
Press Continue. Choose what data you want to migrate, map ticket fields and start the Demo.
Move to a new customer service
Benefit from a free Demo and see a test migration to a desired tool.
Set up a Demo
To check the results of the Demo Migration, follow the steps in this instruction. Make sure that everything migrated correctly and proceed with migrating all data. Feel free to contact us in case of any questions.