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How to merge two or more Jira Service Management instances

The Help Desk Migration service makes it easy to consolidate multiple Jira Service Management accounts. Let’s find out how.

First, you need to connect the source account. You need to enter the URL of your Jira Service Management instance, email, and API token. Hit Continue and you will see an option to choose the project that you want to migrate.

merging jira service management instances

IMPORTANT The Migration Wizard migrates one project at a time. If you have multiple projects in Jira Service Management, you will need to set up multiple migrations.

Next, connect your target Jira Service Management instance. Enter the credentials, choose the project where you want to import data and the Issue type to be set for all incidents.

merging jira service management instances

Press Continue. Choose what data you want to migrate, map ticket fields and start the Demo.

If you need a hand with mapping or have any questions about it, drop us a message in the live chat. We can also customize your migration and change the assignment of agents.

To check the results of the Demo Migration, follow the steps in this instruction. Make sure that everything migrated correctly and proceed with migrating all data. Feel free to contact us in case of any questions.

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