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  5. How to check the result of Demo Migration in Salesforce Service Cloud

How to check the result of Demo Migration in Salesforce Service Cloud

Once the Demo Migration preview is ready, you will see a table summary of your migrated records. You see reports for the migrated, skipped, and failed records, containing the record IDs in the source platform and the new IDs in Salesforce Service Cloud.

Salesforce Service Cloud Migration

Click the button to see a list of record IDs and check every migrated entity. The report looks like this:

Migrated Companies Salesforce

During a Demo Migration and a Full Data Migration, tickets and other records move to a new platform in the same way. As a result, if some data weren't migrated during the Demo Migration, they won't be migrated during the Full Data Migration either.

Go through each ticket and check everything along with Type, Source, Status, Priority, Custom Fields, Requester, Agent, and Attachments.

Migrated Tickets Salesforce

Note: Attachments in private comments are visible to administrators and/or the agent who added them only. Turn on the 'View All Data' permission in the settings to check if attachments have migrated correctly.

Also, you’ll see similar reports after the Full Data Migration. So, ensure to check the migration results in details again.

Note: All the data transferred during the Demo Migration will be removed automatically from Salesforce Service Cloud before the Full Data Migration. This way, you won’t get any duplicates your help desk afterward.

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