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How to allow potentially unsafe HTML in Kayako Help Center articles

By default, Kayako is configured to block unsafe HTML tags and attributes, to ensure that your customers can safely browse your knowledge base. However, if you need to migrate embedded content, you can allow the display of unsafe content:

  • In the admin panel, click the Security menu.
  • Under Security, select the Security policies menu.
  • Go to Help Center content.
  • Check Allow potentially unsafe HTML in Help Center articles.

Warning: this change allows potentially malicious code to be executed when users open an article in a browser.

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