How to add agents to a project in Jira Service Desk?
When migrating to Jira Service Desk, make sure that all agents have access to the project to which you want to import data. Otherwise, we will not be able to continue the migration.
To add the user to the team of a specific project, follow these steps:
- Log in to Jira Service Desk
- Go to Project where you want to migrate data > Project settings > People
- Click on Add people
- Use the search bar to find the user and in the drop-down menu set the Role to Service Desk Team or Administrators
- Click Add
Every agent you invited will receive an invitation to join the project in Jira Service Desk. Before starting your migration, make sure that all agents accepted the invitation. Otherwise, the Migration Wizard will assign to the default agent.