How to Enable Ticket Assignment in Syncro
To migrate tickets from Syncro, you need to enable Ticket Assignment field. The Assignee field isn’t visible in the Ticket Info by default. You have to switch on this field before setting up your migration.
Follow these steps to enable Ticket Assignment field:
- Go to your Syncro account.
- Click on the Admin icon in the right top corner.
- Under Setting Pages, choose Tickets Settings.
- Check Enable Ticket Assignment.
Then Assignee field will appear in the Ticket Info.
Got some questions, reach out to our data migration experts.