How to check the result of Demo Migration in Jira Service Management

Once your Demo Migration to Jira Service Management is complete, the Migration Wizard shows a table with reports for migrated, skipped, or failed records.

You can also see the types and amount of entities migrated from your source platform to Jira Service Management. Press the “View records” button and check a list with clickable IDs.

During the Demo Migration and Full Data Migration, the tickets and related data move similarly. If some data won’t be migrated during the Demo Migration, it will not migrate during the Full Data Migration.

So, you need to check if the Type, Source, Status, Priority, Custom Fields, Requester, Agent, Tags migrated correctly. Do the same process for Knowledge Base articles.

Finally, if you’re satisfied with the result of the Demo Migration, initiate the Full Data Migration.

Remember that you’ll have similar reports after the Full Migration. Repeat the same steps but on a larger scale.