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  5. How to check the result of Demo Migration in Jira Service Management

How to check the result of Demo Migration in Jira Service Management

There are two case-scenarios on how to check the results of demo migration to Jira Service Management.  Firstly, to examine the tickets, you need to manually upload the JSON file with tickets to Jira Service Management. That is because this system does not allow direct automatic data import.

Here are the steps you should take:

1. Click the 'Download dumps' button to download a CSV file.

how to check the results of demo migration in jira service management

2. After downloading dumps, click Download tickets file.

jira service management demo results

3. Once the file is downloaded, upload it to Jira Service Management following this instruction. The import process shouldn't take too long. Once completed, wait for some time since Jira Service Management does not show Attachments and Comments right away.

4. Check the tickets, including all related data.

In the second case, if you want to check how Knowledge Base migrated, click on the 'Download report' button to download a CSV file with a list of records IDs in the source database and respective new IDs in Jira Service Management. Open the file and try to locate and examine each record.

articles ids jira service desk demo results

Only after you've carefully examined everything, feel free to initiate the Full Data Migration.

Note! Before starting Full Data Migration you need to manually delete the data migrated during the Demo to avoid duplicates.

Should you have any questions? Contact support.

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