How Can I Migrate Knowledge Base – Help Center – Guide to Zendesk?
Help Desk Migration Service allows migrating Articles, Folders, and Categories of your Knowledge Base (Help Center / Guide) to Zendesk.
Before you start your migration, you need to activate the Knowledge Base (Help Center / Guide) in Zendesk by following the next steps:
- Sign in to Zendesk Support as an administrator.
- Click the Zendesk Products icon in the top bar, then select Guide.
- In the page that appears, accept the terms and condition, then click Enable Guide.
Please, note: Knowledge Base (Help Center) should be activated before you start the Zendesk import. Otherwise, you won't be able to migrate data successfully.