Help Desk Migration vs Import2
Searching for data migration services, you’ve surely stumbled upon Import2. But we’re not here to drag Import2. We’re here to show you the difference between our tools and let you decide which meets your requirements and expectations.
What’s Help Desk Migration?
Help Desk Migration is an automated data import solution which allows to painlessly switch from one help desk to another.What’s Import2?
Import2 is an online data import service that can transfer your data from CSV file to a help desk of your choice.Key Differences
| Help Desk Migration Service | Import2 | |
|---|---|---|
| Support channels | Email, ticket, phone, live chat, knowledge base. | Live chat, email, knowledge base. |
| Free test migration | Yes (20 tickets with related records imported in less than 5 minutes) | Yes (typically done in less than 1 hour) |
| Migration from CSV files | Yes | Yes |
| Migration from database dump | Yes | No |
| Supported platforms | 33 automated migration 300+ custom migration | 11 |
Pricing and Specific Options
With our service, the price can get as low as $1. From there it really depends on how many records you have in your source help desk. We strive to satisfy the needs of business of different sizes. That’s why we don’t set a fixed price for our service.
There are two ways to calculate the price of your migration
Import2, on the other hand, offers four pricing plans with fixed rates and additional services that depend on the size of your migration.
| Help Desk Migration Service | Import2 | |
|---|---|---|
| Price | Starts at $1 | Starts at $499 |
| User migration | Yes | Not available |
| Relation migration | Yes | Yes |
| Data mapping | Yes | Yes Manualy by import2 team with file mapping in exel format |
| Custom fields | Yes (available for all types and sizes of migrations) | Yes (for databases starting from 25 000 records) |
| Dedicated account manager | Yes (support provided for all migrations) | Yes (only in Premium plan – starting at $1000) |
Supported Objects
| Help Desk Migration Service | Import2 | |
|---|---|---|
| Tickets | Yes | Yes |
| Contacts | Yes | Yes |
| Organizations | Yes | Yes |
| Agents | Yes | Yes |
| Groups | Yes | Yes |
| Notes | Yes | Yes |
| Attachments | Yes | No |
| Custom objects | In Custom Data Migration package (starting at $240) | In Premium Plan ONLY (starting at $1000) |
| Knowledge base articles | Yes | Upon request |
The choice is yours
For three years now, we’ve been giving companies the freedom to choose and use help desk software they want. Other than that, we’ve also built many meaningful relationships.
Talk to Data Migration ExpertsThe choice is yours
For three years now, we’ve been giving companies the freedom to choose and use help desk software they want. Other than that, we’ve also built many meaningful relationships.
Talk to Data Migration ExpertsHear what companies like yours say about us
Having a smooth transition from Oracle Cloud to Zendesk. Amazing support and technical advice. Delivery was made according to the original project schedule. No extra charges than what was quoted.- The customer support team were kind, professional, and efficient throughout the entire process. We changed dates of our migration on them twice, and they rolled with the punches. Great customer service.
- Did exactly what they advertised. They imported over 160,000 tickets for us from Desk.com to Zendesk. Quick support, good value and fairly priced.
Don’t just take our word.
Try a free demo and see for yourself.