Freshchat data import with Help Desk Migration: Fast, easy, and safe
Import data to Freshchat smoothly and without technical hassle. Our automated tool moves conversations, attachments, custom fields, and more from over 70 platforms — including Gmail, Zendesk, and HubSpot — without interrupting support services.
What is Freshchat data migration?
Freshchat data migration (or Freshchat data import) is the process of moving your help desk data — like conversations, users, contacts, attachments, and custom fields — from another platform to Freshchat.
Manual process can be overwhelming and put your service continuity at risk. To prevent this, Help Desk Migration offers an array of options, from fully automated transfers to customized ones. No matter the method, your Freshchat data import will be fast, secure, and user-friendly.
Why choose Help Desk Migration for Freshchat data import
Available fields and records for Freshchat migration
HELP DESK
Agents Migration
With Help Desk Migration, you can map agents from your source platform to users in Freshchat and vice versa to control how tickets are assigned after migration. You can map multiple agents to a single one.
Deleted and inactive agents
You can reassign tickets from deleted or inactive agents to active admins on the target platform.
Customer Fields:
- Name
- Phone
Conversation Fields:
- Subject
- Status
- Type
- Staff
- Contact
-
- Comment author
- Comment privacy
- Comment publicity
- Comment body
- Comment attachments
-
- String custom fields
- Boolean custom fields
- Dates custom fields
- Number custom fields
- Select custom fields
- Multi-select custom fields
CUSTOM OBJECTS
Custom objects migration
Move non-standard data-like assets, warranties, and more — into Freshchat with full structure and relationships intact.
Migration tool
Rely on our smart, reliable migration tool to handle complex Freshchat custom object transfers with ease.
Outsource migration
Let our experts handle the heavy lifting — perfect for complex or large-scale Freshchat migrations.
Buy migration
Get one-time, done-for-you Freshchat custom object migration — no subscriptions, no recurring fees.
Enterprise-Grade Support
Custom object migration backed by professional services, data validation, and expert consulting.
How does Freshchat data import with Help Desk Migration work?
A fully automated process in the Migration Wizard:
Provide source and target
To start your Freshchat data import, connect your Source and Target (Freshchat) in the Migration Wizard. To link Freshchat, you’ll need the URL of your account and API token.
Select and map objects
Choose which data to import to Freshchat. Map fields between your Source and Freshchat, and if needed, select automation options for a smooth transfer.
Run a Free Demo migration
Test the Freshchat data import by running a Free Demo. The Migration Wizard migrates 20 sample records and generates a clear results report.
Verify results
Review the Demo report carefully. Adjust your settings if needed, and re-run the Free Demo as many times as you need for accuracy — free of charge.
Full Data Migration
When ready, launch the full Freshchat data import. Move all conversations, contacts, attachments, and linked data seamlessly to Freshchat.
Migration options
Migrate customers associated with tickets
Save time and money during your Freshchat data import by migrating only customers linked to actual support tickets. Contacts without ticket history won’t be imported to keep your data clean and relevant.
Skip attachments
Accelerate your Freshchat data import process by leaving out unnecessary attachments. You can choose to skip all attachments or exclude only those in a particular date range, minimizing data volume with ease.
Migrate inline images as attachments
Keep important inline images intact by migrating them as attachments during Freshchat data import. Migration Wizard moves these visuals alongside conversations, eliminating manual effort post-migration.
Migrate side conversations
Ensure no valuable communication is lost by migrating side conversations connected to your Zendesk tickets. Your agents will get access to the full context within Freshchat for better service and training.
Transfer call recordings
Even though Freshchat doesn’t support call center features, Migration Wizard imports Zendesk call recordings as audio attachments. This keeps all your conversation history intact after Freshchat data import.
Select records for demo
Using the Free Demo with random records is one way to go. Another is choosing specific data sets to test-run your migration. This option gives you confidence about how your chosen objects will look in Freshchat.
Migrate the newest records first
Prioritize fresh and urgent conversations by migrating the latest records first. This way, your team can start using Freshchat immediately, picking up where they left off.
Special features to eliminate downtime during Freshchat Migration
Delta migration
Delta Migration moves only new and freshly updated tickets after your full Freshchat data import is over.
This feature lets you use your original system during the migration, so that no info falls through the cracks. It keeps your Freshchat data import updated with the latest changes, sparing you from manual effort post-migration.
Interval migration
Interval Migration gives you the option to pause and continue your Freshchat data import whenever you want. At your request, our team can stop the process up to five times, each for as long as five days.
This way, you can keep working in your Freshchat account without any interruptions during migration.
Customizations for specific Freshchat data import cases
Your Freshchat data import needs might be bigger than what Migration Wizard offers—and that’s perfectly fine! Just get in touch with us, and our team will customize your data import to Freshchat exactly how you need it. Whether it’s migrating integration data, filtering records differently, mapping data your way, or moving extra data, we’ve got you covered.
Run a Free Demo to see what’s automated, and if you need more, let us shape your Freshchat data import around your needs.
How much does it cost to import data to Freshchat?
Help Desk Migration pricing adapts to your Freshchat data import needs. You pay only for the records you transfer — no hidden fees. Larger migrations cost less per record, making bigger projects more affordable while keeping the process simple, secure, and hassle-free.
Pricing factors include:
- Volume of records (tickets, customers, agents, companies, etc.)
- Data complexity (custom fields, attachments, special setups, etc.)
- Additional services (Delta migration, Interval migration, advanced filtering, etc.)
It’s time to offer a new level of real-time
conversation experience!
Help Desk Migration will handle all the technical nuances, securely fetching your data to Freshchat as you continue serving your customers.