Meet our data migration experts

Olha leads the Sales and Support department, bringing together customer needs and migration expertise. She plays a key role in helping teams define the right migration strategy, align technical capabilities with business goals, and ensure a smooth onboarding experience.

With a strong focus on customer success, Olha works closely with both clients and internal teams to make every migration predictable, transparent, and stress-free.

Olena is a trusted point of contact for customers throughout their migration journey. Known for her responsiveness and attention to detail, she consistently helps customers resolve questions quickly and confidently.

Customers frequently highlight Olena’s support in their feedback, praising her clear communication, patience, and willingness to go the extra mile to ensure a positive migration experience.

Ihor leads customer support operations, ensuring that customers receive timely, clear, and reliable assistance throughout their migration journey. He works closely with both customers and internal technical teams to resolve complex questions, coordinate migration-related issues, and maintain a high standard of support quality.

With a strong understanding of help desk platforms and migration workflows, Ihor helps ensure that customer needs are addressed efficiently and consistently at every stage of the process.

Viktoriia supports customers throughout their help desk migration, helping them navigate the process with confidence and clarity. She assists with migration setup, answers day-to-day questions, and ensures customers receive timely updates at every stage.

Nataliia manages relationships with technology vendors and strategic partners, helping expand and strengthen the Help Desk Migration partner ecosystem. She works closely with platform providers, implementation partners, and solution vendors to ensure smooth collaboration and alignment across joint projects.

Svitlana partners with customers from the first conversation through go-live, translating migration requirements into an accurate, well-structured plan. She handles data mapping, migration setup, and result validation, so teams can move to their new help desk platform without second-guessing the outcome.

Detail-oriented by default, she focuses on catching risks early and keeping every migration predictable.

Bohdan works directly with clients to turn migration needs into accurate technical execution. With three years at Relokia and hands-on experience across SMB and enterprise companies, he specializes in complex scenarios from knowledge base consolidations, ITSM migrations, and help desk migrations, teaching companies how to use Help Desk Migration and manage complex data moves, while supporting data mapping, setup, and post-migration checks.

His practical and detail-focused approach helps mitigate risks and ensures predictable, high-quality migration outcomes.