Meet the Help Desk Migration Team

Help Desk Migration is a team of enthusiastic, diligent, and hard-working people. Learn more about the people and values behind the Help Desk Migration service.

Data migration service built for your business

The story of Help Desk Migration begins in 2016, with a simple yet powerful idea: to revolutionize the way businesses handle their customer support data transitions.

Our Journey: From Inception to Innovation

Our founders, a group of seasoned IT professionals with a passion for technology and a deep understanding of customer service needs, recognized a significant gap in the market. They saw companies struggling with data migration between help desk and service desk platforms, often dealing with downtime, data loss, and complicated processes. This inspired them to create a migration solution that was not just efficient but also user-friendly and reliable.

The Birth of a Vision

Our vision was clear from the start: to build a seamless, automated migration tool that would empower businesses to switch help desk systems without hassle. The initial phase was all about research and development. Our team dived into understanding the intricacies of different help desk systems, identifying common challenges, and brainstorming innovative solutions. We worked tirelessly, combining our technical expertise with real-world insights to develop the first prototype of our migration service.

Overcoming Challenges

Like any startup, our journey was filled with challenges. One of the major hurdles was ensuring data integrity during migrations. We knew that even a small error could lead to significant issues for our clients. To address this, we implemented rigorous testing procedures and quality checks. Our team collaborated closely with early adopters, gathering feedback and making continuous improvements. This iterative process helped us refine our tool, making it robust and reliable.

Security in the Migration Process

At Help Desk Migration, we prioritize the security and integrity of your data. Our advanced encryption protocols safeguard your information during transfer, while rigorous data handling practices and secure data centers ensure maximum protection. Continuous monitoring and a dedicated security team work tirelessly to detect and mitigate potential threats. We comply with global privacy regulations, including GDPR and HIPAA, to ensure your data is handled with the utmost care and legal compliance. Trust us for a secure and seamless migration experience.

Help Desk Migration’s History of Milestones and Achievements

Over the years, Help Desk Migration has achieved several key milestones:

2016

Relokia and Help Desk Migration service are founded

Launched our first migration service, which enables seamless data transfer between popular help desk platforms.
Successfully migrated data for the first customers.
Added the migration between 10 help desk platforms.

2017

We expanded our data import services and started our first partnerships with vendors

The number of supported platforms reached 40, increasing our client base and gaining industry recognition.
Our partnership with well-known help desk vendors like Freshworks, Kayako, Helpdesk, and others.

2018

New features to Migration Wizard, new partnerships & customers

Introduced automated migration features, reducing the time and effort required for data transfers.
In June, Help Desk Migration establishes partnerships with Zendesk.
The list of Help Desk Migration customers grew larger, and we migrated data for Minerva Networks, Inc., Thule Group, Petplan, Arkansas Tech University, and many other businesses across the globe.

2019

First records, new partnerships, and customers’ recognition

The team successfully transitioned to a work-from-home model, maintaining high standards of service and achieving the milestone of 1,000 successful migrations.
Help Desk Migration keeps growing its partnership, and this year, Help Desk Migration + Intercom and Help Desk Migration + HubSpot partnerships were started.
The Help Desk Migration service has been recognized as “The easiest to use the app,” “Best Support,” “Users most likely to recommend,” and “Easiest to do business with.”

2020

New reality: WFH, migration service improvements

Our apps on vendors’ marketplaces—to name a few, Zendesk, Freshworks, HubSpot, Intercom, and Atlassian—hit the top 10 spots and helped companies make their data migrations and imports easy.

2021

Security to meet industry standards and out-of-the-box custom options

Developed advanced security protocols to protect sensitive data during migrations, setting a new industry standard.
We have added automated options, such as adding a tag to migrated tickets, importing inline ticket images, and a skip attachments option (we migrate attachments by default).

2022

New automated options and enlarged supported platform list

Added the option to migrate custom fields and add the required custom fields right from the Migration Wizard.
Extended the list of migrated platforms to 75, so there are more options to choose from while selecting a new help desk system.

2023

Extended the automated options, improved security, and expanded partnerships

Added the interval migration options so companies with huge volumes of data can pause and resume their data.
We successfully completed the penetration test and went through the Google verification of our migration app, so you can effortlessly export Gmail data to any platform.
Established new partnerships with Vivantio and SuperOps.

2024

Keep working to reach new goals

We achieved SOC2 Type I certification, demonstrating our commitment to security and compliance.
Our team continued to work during air raid alerts and electricity outages, ensuring uninterrupted service.
We keep improving each platform migration and tuning every migration pair to perform better, making the customer service data transitions smooth and painless.

Meet people behind the Help Desk Migration service

Yuriy Kril

CTO, Co-founder

Dima Lazarchuk

CEO, Co-founder

Maxym Orlovskyy

CEO, Co-founder
In memory (12.12.1982 - 28.10.2021)

Tanya Orlovska

CFO

Ira Hayda

Head of Sales & Support

Igor Kril

Head of Back-end Development

Nataliia Tomchyshyn

Marketing Director

Pavlo Atamanets

Head of Front-end Development

Taras Velychko

Product Manager

Solomiia Romaniuk

Head of HR

Our Culture and Values

At Help Desk Migration, we believe in fostering a culture of innovation, collaboration, and excellence. Our values guide everything we do:

Customer-centricity

Our clients are at the center of our universe. We are committed to understanding their needs and delivering solutions that exceed their expectations.

Transparency and integrity

We believe in being open and honest in all our interactions. Setting clear and realistic expectations helps us build trust and lasting relationships with our clients.

Innovation

We are constantly exploring new technologies and ideas to improve our migration service and stay ahead of the curve.

Excellence

We strive for excellence in everything we do, from product development to customer support.

Collaboration

We believe in the power of teamwork. By working together, we can achieve great things and create lasting value for our clients.

Looking Ahead

As we look to the future, we are excited about the possibilities that lie ahead. Technology is constantly evolving, and so are we. Our team is continuously working on new features and improvements to make help desk migrations even more seamless.

Our goal is to be the go-to solution for help desk migration, known for our reliability, innovation, and exceptional service.