How to Disable Parent-child Ticketing in Freshdesk?

How to Disable Parent-child Ticketing in Freshdesk?

To create Tickets of the Task type in Freshdesk, it is mandatory to provide information in the Parent-Child relation field. If any ticket of this type is missing the required data in the Parent-Child field, the Migration Wizard will be unable to transfer it, resulting in a failed migration. To disable parent-child ticketing in Freshdesk, follow these steps.

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