Moving Data to a Team-Managed Project in Jira Service Management

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If you’re trying to import data into a team-managed project in Jira Service Management, you may find it missing from the Migration Wizard. This is because team-managed projects don’t support direct CSV or JSON imports. However, there’s a simple workaround: use a company-managed project as an intermediate step.

Here’s how it works: Start by creating a company-managed project, import all your source data into it, and then transfer it to your team-managed project in Jira.

Now, let’s go through each step in detail:

Step 1: Create a company-managed project in Jira Service Management

1. Go to "Projects" and click "Create Project."
2. From the sidebar, select "Software Development."
3. Choose a template (Kanban, Scrum, or Bug Tracking) that fits your needs.
4. When prompted, select "Company-Managed project."
5. Name your project, then click "Create Project."

Step 2: Import your Source data using the Migration Wizard

1. With the Company-Managed project set up, open the Migration Wizard.
2. Import your CSV or JSON files into this temporary project.
3. Check that all data has been imported accurately, making necessary adjustments to fields or configurations.

Step 3: Transfer data to the team-managed project

1. Once your data is correctly imported, start the migration process to move it from the Company-Managed project to your Team-Managed project.
2. Verify that all information has transferred accurately and make any final adjustments as needed in the Team-Managed project.

This video guides you through each stage—from creating a company-managed project and importing data to transferring it into a team-managed project. Follow along to streamline your migration and leverage the flexibility of Jira Service Management’s project types.