Ready to consolidate multiple Jira Service Management accounts? This video walks you through each step to merge your accounts into one, creating a unified space for all your help desk data with Migration Wizard.
First, set up your target account.
Create a company-managed project in your target Jira account and set up agent profiles. With these preparations complete, you’re ready to begin the migration.
Step 1: Connect the Source Account
Enter the URL of your source Jira Service Management instance, along with your email and API token. Click “Continue” to proceed. Then, select the project you want to migrate. Keep in mind that Migration Wizard migrates one project at a time. If you need to move multiple projects, set up individual migrations for each one.Step 2: Connect the Target Account
Enter the credentials for your target Jira Service Management instance. Choose the project where you want to import the data and specify the issue type for all incidents. This ensures that the data is mapped correctly in the target account.
Step 3: Map All Data Relationships
Select the data entities you want to import, such as users, organizations, customers, issues, and knowledge base records. Match user profiles accordingly. If you have unassigned, deleted, or inactive users, select a default user to map those records. Then, map default and custom fields for issues, customers, organizations, and content.
Step 4: Complete the Migration
Follow the prompts to finish the migration. Once complete, your data will be consolidated into your target Jira Service Management account.
By the end of this video, you’ll be ready to seamlessly manage your help desk data in a single Jira Service Management account, simplifying access and oversight for your entire team.