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Wix Answers Alternative: Why You Should Look for It

Ira Haida June 13, 2022

Studies suggest that customer experience is becoming the number one brand differentiator. We’ll let you in on a little secret — they’re right! As an integral part of customer experience, customer support is essential to keep your client base happy. Help desk software plays a key role here. Wix Answers is an innovative help desk solution, but what if there’s a Wix Answers alternative that suits your company even better?

Let’s check out what makes Wix Answers special and then look at some of the alternative solutions on the market. Whichever alternative to Wix Answers you choose, you can be sure that our Migration Wizard can transfer your records in a hassle-free simple, and automated way.

Key Takeaways

Read more: Not sure how to migrate data from Wix Answers? Try automated data migration bu running a free Demo.

What Is Wix Answers?

Wix Answers is an all-in-one, cloud-based help desk solution that makes it easier to support your customers. It unifies interactions from all available touchpoints, including calls, emails, live chat, and social media, as well as third-party platforms. All the data is presented chronologically in a single view, which empowers agents to serve customers efficiently.

What Companies Use This Platform?

Wix Answers solves many pain points of the customer support industry with its advanced capabilities. Here’s a roundup of its main pros:

Source: Wix Answers

Recap: Wix Answers lets you improve operational efficiency and stay on top of customer demand. No wonder, it’s a trusted support platform used by industry brands like Getty Images, Rakuten Viber, Guesty, Fiverr, and many others.

But is Wix Answers all roses? Let’s figure this out below.

What Are the Reasons to Move Records from Wix Answers?

Wix Answers is a solid help desk platform that gives you a wide range of useful features. However, it’s not all sunshine and rainbows. And Wix Answers’ unconvinced clients are quick to point out the reasons to move away from this help desk platform. These reasons include:

If any of these reasons made you think twice before getting on board with Wix Answers, you’re probably interested in looking for a help desk solution elsewhere.

10 Wix Answers Alternatives Worth Your Attention

There’s plenty of choice in the help desk software market. Each solution has its pros and cons. It is up to you to decide which one will match your company’s needs best. But first, do check out our brief overview of Wix Answers alternatives.

Zendesk Instead of Wix Answers

That’s a well-established industry player and a popular Wix Answers alternative. Zendesk provides a convenient all-in-one solution that scales with your business. The platform goes beyond a customer-centric perspective — it keeps your business in sync and sets your agents up for success, delivering an integrated customer support approach, and connecting with third-party apps to boost performance quality.

Source: Zendesk

Zendesk is built on a flexible, and powerful platform, quick to set up and fully customizable. Using it, companies across industries make it easy for their customers to do business with them.

What Are Zendesk Pros & Cons?

Zendesk as the Wix Answers alternative borrows features from other tools or platforms and adapts them to their customer service software in a creative way. This ticketing system comes with such benefits

However, Zendesk still has some room for improvement. Here are its main drawbacks

How Much to Pay for Zendesk?

Compared to other software vendors, Zendesk does pricing a little differently. This help desk solution spits its pricing into three various suits, each having its own pricing plans based on an agent count and features. If you consider Zendesk for Support, your options come down to

Source: Zendesk

HubSpot Service Hub as Wix Answers Alternative

HubSpot customer service software helps you develop customer relationships, connect to the front office, and drive agents’ efficiency. HubSpot Service Hub is user-friendly and assists you in delivering authentic service with a customer-first approach. The platform includes conversational tools, help desk automation, knowledge base functionality, customer feedback and custom surveys, reporting, and more — all the while giving your business a unified view of each customer interaction.

Source: HubSpot

Benefits & Drawbacks of HubSpot Service Hub

HubSpot Service Hub is an extremely flexible and scalable customer support software that allows users to start with free tools. Some of the major advantages include

But, despite the number of pros, HubSpot Service Hub still has some cons

How Much Does HubSpot Service Hub Cost?

HubSpot Service Hub is free to get started and will grow with your customer service team. Pricing for the paid plans is based on both the number of agents and the features available. So, what you can get with HubSpot Service Hub?

Source: HubSpot

Freshdesk as Wix Answers Competitor

Freshdesk is known to be a feature-rich and simple-to-use cloud-based customer support software. With multiple support channels available in Freshdesk, such as live chat, email, phone, and social media, you can assist customers in their preferred communication channels.

Source: Freshdesk

Freshdesk unifies requests coming in through several channels. It guarantees that your agents stay on top of all conversations in a single view. It also delivers a seamless user experience to agents and helps them stay productive. Often, businesses can decide between Zendesk vs Freshdesk as their future help desk.

Digging into the Advantages and Disadvantages of Freshdesk

So, what makes Freshdesk a great Wix Answers alternative? The list of benefits boils down to

While Freshdesk provides a plethora of services and features, some customers still find the weak spots in Freshdesk like

What Is Freshdesk Pricing?

Freshdesk pricing plans are flexible and cater to nearly all the needs you may have. The Free package includes up to 10 agents. Besides, a 30-day free trial is also available, where users start on the Pro plan. Let’s dive into all pricing options

Source: Freshdesk

Intercom vs Wix Answers Checkup

This ticketing tool lets you provide world-class support at any scale. Intercom shows you who is using your website and lets you communicate with them via targeted content, behavior-driven messages, and conversational support. Intercom brings everything you need to understand, communicate with, and support your visitors and customers in one integrated platform, convenient for everyone in your business to use.

Source: Intercom

What Are Intercom Pros & Cons?

The ability to provide an all-around customer support experience–the thing everybody like about Intercom. But what else lies behind the picture of the great customer service software?

However, Intercom has some disadvantages

Intercom Pricing: How Much Does Intercom Charge?

Intercom offers two separate suits for large businesses and small ones. The latter might play a pivotal role for those who are on a limited budget with a growing communication flow. So, what can the help desk software offer?

*The price for the packages depends on the seats and people reached.

Source: Intercom

Came to a decision upon your next help desk software? Make sure the migration goes smoothly using the guidance of our experienced team.

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Kustomer Is One of the Wix Answers Alternatives

Kustomer provides fast, personalized customer service. The customer service platform pulls up all the information the agents need on one screen. The support service platform is built around conversations, not tickets. This messaging-based approach allows for personalized one-on-one connections and makes your clients feel appreciated.

Source: Kustomer

Kustomer unifies communication across all channels (social, chat, email, voice) to avoid agent collision and customer frustration. You can deliver faster and richer experiences to customers with omnichannel messaging. Kustomer’s powerful automation capabilities eliminate tedious manual tasks, saving you time and money. No wonder Intercom is often seen as a Kustomer alternative.

What Are the Advantages & Disadvantages of Kustomer?

Kustomer focuses on managing high support volume, so it can be a great option for those who seek

But, when customers are working with Kustomer, they might face issues like

Kustomer Pricing: How Much to Pay for?

Compared to some Wix Answers alternatives, Kustomer doesn’t have a freemium plan. And, its pricing structure is pretty simple: four paid packages with a 14-day free trial. So, what does Kustomer offer you?

Source: Kustomer

Zoho Desk Alternative to Wix Answers

Zoho Desk is an advanced cloud-based help desk platform. Its key features include ticket management, a customer support portal, contract management, and reporting. Zoho Desk brings together interactions from various media—email, phone, chat, social media, forums, and forms—and shows them in one place.

Source: Zoho

Zoho Desk is a customizable platform, for example, you can rename tabs, add new departments, customize email templates, and add help folders. Setting workflow rules and automate such processes as ticket assignments, service escalations, notification rules, and time-based actions. You can also set customizable and scheduled reports, create a graphical dashboard for analyzing customer satisfaction.

What Are the Benefits & Downsides of Zoho Desk?

If your support agents need a well-featured platform with live chat widget and a handful of integrations, Zoho Desk is a reliable option that brings such opportunities

Like other help desk platforms, Zoho Desk also has few shortcomings

Zoho Desk Pricing: How Much to Pay for Zoho Desk?

Zoho Desk has a free plan for up to three support reps, Standard, Professional and Enterprise level with top features. So, what does Zoho Desk pricing offer?

Source: Zoho

Help Scout Takes a Role of Wix Answers Alternative

Help Scout is basically a shared inbox for customer service that works for companies of any size. With Help Scout, you manage customer conversations on powerful platform. Your agents can work seamlessly across departments or manage several products/brands.

Source: Help Scout

Help Scout has intuitive workflows and a handy automation system that helps you to handle the repetitive tasks out of the way. Advanced collaboration features facilitate team communication and experience sharing.

What Are Help Scout Pros & Cons?

Many customers praise Help Scout’s well-designed interface, short or no learning curve at all, and automation options to streamline the workflow. Beyond that, this Wix Answers alternative is well-known for

Yet, despite being a good flagship for growing businesses, Help Scout has some weak spots too

Help Scout Pricing: How Much Does It Cost?

Despite its rich features, Help Scout is reasonably priced, and you can select from three different pricing tiers

Moreover, you can set up add-ons: e.g., additional light users, enterprise security, and HIPAA compliance.

Source: Help Scout

LiveAgent as a Wix Answers Competitor

LiveAgent is a robust cloud-based help desk solution for excellent customer support equipped with a wide range of support features. It covers customer service via email, social media comments, contact forms, live chat, or phone calls communication channels LiveAgent key help desk features include SLAs, ticketing, multiple email protocols, automation, email templates, live chat, and website monitoring.

Source: LiveAgent

What Are the Advantages & Disadvantages of LiveAgent?

LiveAgent earns high marks for its effective and efficient features. Everything about this help desk is customer-driven, making it a good option for almost any user. Besides, LiveAgent comes with

But, LiveAgents has its flaws too. The list includes

What Is LiveAgent Pricing?

LiveAgent has an affordable pricing. What’s more, the help desk software offers a free option, suitable for support teams with smaller needs and budgets. What else can you expect from LiveAgent?

Source: LiveAgent

Kayako vs Wix Answers

Kayako is a unified help desk platform that helps companies manage customer requests and conversations over multiple channels in one single place. Kayako connects the dots between different support channels, customer information, and support agents.

Source: Kayako

Through Kayako’s help center feature, your customers can help themselves. They can get answers to their own questions quickly and easily. The help center analytics tool lets you track the phrases customers are searching for, so you can optimize your content. Companies can also build and customize multiple help centers within a single platform.

Checking the Pros & Cons of Kayako

In terms of functionality, Kayako nearly takes the cake as one of the best customer support systems. The help desk solution includes additional benefits to create a stellar customer experience

And, while the list of benefits is isn’t complete, there are shortcomings too

Kayako Pricing: How Much to Pay for Kayako?

Kayako has a simple pricing structure—just one package ranging in price from $125 per agent per month. The platform is available starting from 5 agents up to 100+ agents. Basically, this ultimate package has all Kayako features unlocked, including

Source: Kayako

Is Teamwork Desk a Good Wix Answers Alternative?

Teamwork Desk gives all the help desk software features you need to provide a perfect support experience. You get shared inboxes, help docs, priority tickets, collision detection, canned responses, customer happiness surveys, and productivity indicators. This way, your support team can keep customers at the heart of your operations.

Source: Teamwork Desk

You can collect every interaction in one place and provide context-aware, personalized responses to customer queries. Teamwork Desk makes the operation of your support team more transparent.

What Are the Benefits & Drawbacks of Teamwork Desk?

In general, Teamwork Desk looks and feels like a contemporary, responsive help desk solution. It offers you the following benefits

No matter how many advantages there are, like any other customer service tool, Teamwork Desk has some disadvantages too

How Much Does Teamwork Desk Cost?

Unlike other Wix Answers alternatives, Teamwork Desk doesn’t have a freemium plan but it provides a 30-day free trial. Then again, it offers four pricing tiers:

Source: Teamwork Desk

4 Wix Answers Alternatives for SMBs

Budget and functionality are the two most important concerns for small business owners. That’s why Wix Answers becomes SMBs choice. But are there any Wix Answers alternatives for SMBs?

But before picking one, check if a Wix Answers alternative includes features such as

  1. Shared inbox: Bring all customer conversations into one place.
  2. Private notes: Let agents communicate about tickets, resolve issues, and keep each other updated.
  3. Canned responses: Use saved replies to respond to frequently asked questions.
  4. Third-party apps: Integrate with the most popular business tools.

3 Free Alternatives to Wix Answers

When you’re working within a tight budget and need a quality Wix Answers alternative, several free options are available.

For instance, you can try freemium plans of already mentioned platforms such as HubSpot Service Hub, Freshdesk, LiveAgent, and Zoho Desk. But that’s not all; there are help desk systems that offer free plan too

Why Do You Need Wix Answers Alternative?

As you can see, there are plenty of robust and versatile help desk platforms on the market. Wix Answers is a great one, but it’s not a cure-all. Now you have a better grasp of other popular customer service software options. It will help you make an informed decision when hunting for a Wix Answers alternative.

Only you know your business and client base well enough to decide which Wix Answers alternative suits you best. At our end, you can be sure that our Migration Wizard will make your help desk service transition smooth and problem-free.

Categories: Picking an Alternative for Your Help Desk
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