Help Desk Migration Service
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Automated Options: Customize Data Migration Seamlessly

Tetiana Belevska July 30, 2021

Introducing game-changing automated options for help desk data migration at your fingertips!

At Help Desk Migration, we never settle for less. We’re thrilled to unveil a remarkable range of automated options designed to seamlessly migrate your data across various platforms. Say goodbye to manual hassles and embrace seamless transitions like never before!

What Are the Automated Custom Options?

In a fast-paced world driven by technology and the need for instant solutions, we understand the importance of automating data migration processes. That’s why we’re thrilled to present a set of custom options to adjust your data migration out-of-the-box. That is not only improves our services but also brings immense value to our customers.

Let’s dive into the exciting automated custom options we offer for data migration:

How Do Automated Options Work?

Once you launch the data migration connecting your source and target accounts, you can choose from the automated options listed under the Tickets. The list of options depends on your current and targeted platforms.

Add a new tag to the migrated tickets

When you select this option, the field for adding tags appears below.

You need to provide at least one tag to activate this option.

Migrate inline images as ticket attachments

Want to keep embedded images from your source platform? This option fixes it for you. But be ready that it can impact the data migration time. Setting up your migration will be a good choice if you want to use this option.

Enhanced “Skip attachments” Feature

We’re excited to announce a recent update to the skip attachments option. Now, you have more control over which attachments you choose to manage:

This enhanced functionality not only empowers you to tailor attachment handling according to your needs but also aids in optimizing data storage on your platform. Moreover, it contributes to expedited data migration processes, ensuring efficiency across the board.

Migrate Call Recordings

Want to move call recording from your Zendesk account during the data migration? This option is just for you. You can move your call recordings as ticket attachments.

Before the data migration, your call recordings are the separate messages in the ticket on your Zendesk account.

When you choose this option, you attach your call recordings to the tickets. After the data migration, they are linked to the tickets as mp3 files below the ticket descriptions. You can also listen to your call recordings by following a link.

How to proceed to Free Demo? Choose the options you need and Continue. The selected options will apply automatedly. Once your Demo migration is done, open migrated tickets and check how the customized options performed.

Note that the price for your Full Data Migration changes if you apply these options.

Migrate newest records first

With the automated option to migrate the newest records first, you’ll effortlessly elevate your customer service game as your records seamlessly migrate in chronological order, from newest to oldest.

Thus, note that the option applies only to Full Migration.

Migrate content translations

Have a multilingual knowledge base and want to preserve all localized articles after data migration? You can migrate them if both source and target platforms include multilingual support. Just make sure to add the same language versions on the source help desk to the target.

This automated option functions correctly only when all language versions of an article share the same article ID. If the article IDs differ across versions, the Migration Wizard will import only the default version.

Easily update internal links between articles during migration with the Migration Wizard. Here’s how it works:

The Migration Wizard updates the URL domain and article ID from the source platform to match the target platform.

This feature supports the primary language of your knowledge base. If you migrate content translations, it also updates cross-links between multilingual articles.

Note: This automated option is currently available for Zendesk, Freshdesk, Intercom and Jira Service Managemenet.

Demo with custom data

When you select this option, the field for adding IDs appears below both tickets and articles. Fill in up to 20 ticket IDs and 20 article IDs in the appropriate fields.

Ensure you haven’t overrun the offered number of record IDs. During one time Demo with custom data, your tickets and articles transfer with all related data.

Migrate Zendesk ticket side conversations

You’ve chosen to say goodbye to Zendesk and welcome a new help desk platform. But don’t worry! Your cherished Zendesk ticket side conversations will smoothly travel with you. During the migration, these conversations will elegantly move as private comments into your new helpdesk.

Consolidating two Zendesk instances? You might wonder what happens to your ticket side conversations. The answer is simple yet magical: they migrate as ticket side conversations. Our data migration guarantees a seamless transfer, preserving the original form of the side conversations.

To what help desk platforms can you import Zendesk side conversation?

If you’re migrating data from Zendesk, transfer the ticket-side conversations to your new help desk. Here’s a list of customer service platforms that support automated import of Zendesk’s ticket side conversations:

Zendesk to Zendesk Zendesk to CSV
Zendesk to Freshdesk Zendesk to Freshservice
Zendesk to Gorgias Zendesk to Help Scout
Zendesk to HubSpot Service Hub Zendesk to ServiceDesk Plus
Zendesk to Intercom Zendesk to Salesforce Service Cloud

How to proceed to the Free Demo? Choose the options you need and Continue. The selected options will apply automatedly. Once your Demo migration is done, open migrated tickets and check how the customized options performed.

Details on Automated Options for Supported Help Desk Platforms

Platform New tag Inline images Skip attachments Call recordings Content translations Demo with custom data: tickets/KB
Autotask PSA No No Yes No No Yes/No
Awesome Support No No Yes No No Yes/No
Cayzu Yes Yes Yes No No Yes/No
ConnectWise No Yes Yes No No Yes/No
CSV Yes Yes Yes No No Yes/Yes
Deskpro Yes Yes Yes No No Yes/Yes
Dixa No Yes No No No Yes/No
eDesk No No Yes No No Yes/No
FreeScout No Yes Yes No No Yes/No
Freshdesk Yes Yes Yes Yes Yes Yes/Yes
Freshservice Yes Yes Yes No No Yes/Yes
Front Yes No Yes No No Yes/No
Gorgias Yes Yes Yes No No Yes/Yes
Groove Yes Yes Yes No No Yes/Yes
HelpDesk Yes Yes Yes No No Yes/No
Help Scout Yes Yes Yes No No Yes/Yes
HelpShift No No Yes No No Yes/Yes
HelpSpot No Yes Yes No No Yes/No
HubSpot Service Hub No Yes Yes No No Yes/No
Intercom Yes No Yes No Yes Yes/Yes
Jira Service Management Yes Yes Yes No No Yes/Yes
JitBit Helpdesk Yes Yes Yes No No Yes/Yes
Kayako Yes Yes Yes No No Yes/Yes
Kustomer Yes Yes Yes No No Yes/Yes
Lansweeper No Yes Yes No No Yes/Yes
Live Agent No Yes Yes No No Yes/Yes
LiveChat No No Yes No No Yes/No
Manage Engine No No Yes No No Yes/No
Oracle Service Cloud(RightNow) No Yes Yes No No Yes/Yes
osTicket No Yes Yes No No Yes/No
((OTRS)) Community Edition No No Yes No No Yes/No
Outlook No No Yes No No No/No
Reamaze Yes No Yes No No Yes/No
Salesforce Service Cloud No Yes Yes No Yes Yes/Yes
ServiceDesk Plus No Yes Yes No No Yes/No
ServiceNow Yes No Yes No No Yes/No
SherpaDesk No No Yes No No Yes/No
SolarWinds Service Desk Yes Yes Yes No No Yes/No
SolarWinds Web Help Desk No Yes Yes No No Yes/No
Spiceworks No No Yes No No Yes/No
Spiceworks Cloud No No Yes No No Yes/No
SuperOps No Yes Yes No No Yes/No
SupportPal Yes Yes Yes No No Yes/No
SysAid No Yes Yes No No Yes/No
TeamSupport Yes Yes Yes No No Yes/No
TeamworkDesk Yes Yes Yes No No Yes/No
TOPdesk No Yes Yes No No Yes/No
Trengo Yes Yes Yes No No Yes/No
Vivantio No Yes Yes No No Yes/No
Wix Answers No Yes Yes No No Yes/No
Zendesk Yes Yes Yes Yes Yes Yes/Yes
Zoho Desk Yes Yes Yes No No Yes/Yes
Zoho Mail No Yes Yes No No No/No

Note that the price for your Full Data Migration changes if you apply these options.

Let’s Improve Your Data Migration

We hope that these new features come in handy for your data migration. If you have questions about these options or want to discuss possible migration scheduling, drop a line to our support agents. And, if you are ready to move your data, then go ahead and set up your Free Demo migration.

Categories: Planning a Data Migration Project
Help Desk Migration

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