Supporting over 68 platforms, Help Desk Migration makes onboarding a breeze, letting your team focus on growth while you handle migrations with confidence.
If you’ve read Spicework’s 2025 State of IT report, you might be feeling both optimistic and anxious. On the one hand, 64% of businesses plan to boost their IT budgets this year, which is positive news. However, rising product costs and labor shortages are still major concerns, especially for smaller businesses. As a result, even with bigger budgets, 29% of respondents revealed that their teams are being asked to do more with fewer resources.
This matters a lot to you as a help desk platform provider. Even if your help desk platform appeals to its intended users, the risks (and, as a result, additional costs) associated with migrating from their old source might scare them off. Integrating an automated data migration tool simplifies the process, making it easy, secure, and stress-free—and that’s exactly what Help Desk Migration delivers.
In this article, we’ll dive into the top reasons why Help Desk Migration should be your go-to data migration partner.
Why Smooth, Error-Free Customer Service Data Migration Matters
For potential users of your help desk or service desk platform, their existing customer service setup serves as the face of their business. Any disruptions risk harming their reputation and driving away loyal clientele.
Switching between help desk platforms can create those disruptions, especially when dealing with large volumes of data. There’s a risk that data could get lost or corrupted during the transfer or that mapping errors might occur, preventing the support team from using the new system properly. These issues can cause delays, leading to service downtime or extra costs—and this is especially stressful when contract renewals are coming up.
That’s where Help Desk Migration comes in to prevent the risks and ensure a smooth onboarding for your customers. By partnering with us, you can offer a painless data migration experience, making your platform even more attractive.
What Sets Help Desk Migration Apart
Help Desk Migration is a comprehensive solution for a whole range of customer support platform migration needs. Its Migration Wizard transfers data from one help desk or service desk platform to another, consolidating data from multiple accounts within the same system, and managing data exports and imports between various sources.
Fully automated, user-friendly interface
With Help Desk Migration, your customers can say goodbye to the hassle of copying and pasting their records from an old platform to a new one. What’s even more important, no coding or technical skills are required. Our automated data migration tool makes the process easy with its user-friendly, zero-code interface. At every step, we provide detailed explanations of what to do and the outcomes you can expect. Plus, our support agents are always ready to assist you with any questions along the way.
All your clients need to do is map their data the way they need. The data mapping within the Migration Wizard boils down to aligning data objects between the source and target as needed. After that, the data migration service will handle the data transfer, ensuring that all selected data objects and related records are placed exactly where the user specified.
Custom Data Migration
Help Desk Migration offers two types of migration services: Automated and Custom.
Automated migration simplifies the process, allowing you to map and transfer essential records like Tickets, Contacts, Users, Attachments, Custom Fields, and more using our Migration Wizard. By following a few straightforward steps, you can seamlessly migrate your data. The Migration Wizard even calculates the total number of records and determines the cost automatically for your convenience.
For more specific requirements, Custom migration is the way to go. Whether you need custom mapping, additional fields, tags, or other tailored adjustments, this service is designed to meet your unique needs. The cost depends on the complexity of your requirements and the amount of data involved. Share your migration details with us, and our team will reach out promptly to guide you through the next steps.
A selection of partners
Help Desk Migration supports a wide range of customer service migration scenarios, catering to numerous help desk and service desk platforms. Our partners include popular names like Zendesk, Freshdesk, Freshservice, HelpDesk, Gorgias, Teamwork Desk, Re:amaze, Kayako, eDesk, and SuperOps. We’re also open to exploring new partnerships—don’t hesitate to reach out and discuss the possibilities!
A range of data types
Help Desk Migration does more than just transfer standard items like tickets, contacts/customers, agents/users, companies/organizations, ticket attachments, tags, custom fields, and notes/comments. Our automation tool can also move knowledge base articles (including their localized versions), categories and folders, logs, triggers and macros, inline images, ticket attachments, call recordings, and much more.
Trial demo migrations
Your customers can try out our migration platform before committing to the Full Migration. With our Free Demo, they can transfer up to 20 random tickets and 20 knowledge base articles to see how everything looks in the new system. Plus, they can run as many times as they like.
We also offer a Custom Demo—a one-time test transfer for handpicked entities by their IDs, also available at no cost and can be done without extra help.
We also offer a rollback Demo option, allowing you to remove migrated entities from the target platform after completing a Demo Migration. However, not all data can be deleted, as removing certain entities could cause misadjustments down the line. For this reason, specific records will be preserved on your target platform to ensure everything stays intact for future migrations.
Pre-built custom options
The list of pre-built customization will meet customer’s needs perfectly well. Without extra assistance, customers can tailor their data migration with help of a range of tailored options, such as:
- Add an extra tag to migrated tickets
- Skip attachments by selecting one of three options: those last updated more than 6 months ago, 12 months ago, or 24 months ago
- Move inline images as the attachments
- Migrate call recordings
- Import side conversations
- Migrate localized knowledge base articles
- Move the cross-links between knowledge base articles
- Migrate the newest records first
We’re here to tailor the migration process to your clients’ unique needs.
No process disruption with Delta migration & Interval migration
Not all customers can afford to pause their services during a migration, and some may need to continue using the source platform throughout the data transfer.
Help Desk Migration addresses this need with its Delta Migration and Interval Migration features, ensuring a seamless process without downtime. Delta Migration allows users to transfer any new data added after the Full Migration, keeping everything up to date. Interval Migration, on the other hand, enables data transfer in smaller, manageable portions, each scheduled at the most convenient times to suit your workflow.
Attention to security
Data security is our top priority. To ensure secure data migration for our users, we use a range of protection measures, including HIPAA compliance, service level agreements (SLAs), single sign-on (SSO), two-factor authentication (2FA), role-based access control (RBAC), session management, and data processing agreements.
According to our security policy, during the migration project, we’ll safely hold your customer’s data for five or ten days, depending on the support package they choose.
Enhanced collaboration during data transfer
To streamline communication during data migration, we offer the option to share your migration and assign a custom name to each one, making it easier to manage multiple migrations in your profile.
- To share your migration in Migration Wizard, go to https://app.help-desk-migration.com/ and click the sharing icon next to the wrench. Enter your colleague’s or client’s name and email, then choose between “Global” access for full visibility or “Restricted” access to limit certain details like pricing and Full Migration options. After clicking Save, your colleague or client will receive an email with access instructions, and if they don’t have an account, they’ll be prompted to sign up. To modify or revoke access, simply click the sharing icon again and select the appropriate option next to their email.
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Managing multiple help desk migration projects can be tricky, but our new feature makes it easier by allowing you to assign a custom name to each migration for better identification.
To label your migration, go to your migration dashboard, click the ‘Edit’ icon above the migration you want to customize, and enter your desired name. Click Done to save. You can change the name anytime by following the same steps.
Scalable pricing
A flexible pricing structure makes Help Desk Migration a scalable migration solution. Users pay only for the number of records they need to migrate and the customized migration features they need to use. This pricing model is available for businesses of all sizes, from small startups to large enterprises.
Key Reasons to Make Help Desk Migration Your Data Migration Partner
Reason 1: Eliminating onboarding delays
Help Desk Migration makes switching to a new customer service platform quick, easy and secure. By choosing to use the Migration Wizard, customers will enjoy a faster transition to their new system.
What’s more, our Delta and Interval Migration features ensure that your support workflow continues uninterrupted. Their operations will keep running smoothly while during the migration process, and once the main data transferred you can switch the new and updated records with Delta. And with Interval migration, they can stop and resume their migration to their specific needs.
Reason 2: Ensuring error-free data transfers
Help Desk Migration is built to reduce errors during migration. Three facts back this up:
First, as an automated data migration solution, it minimizes the risk of incorrect input. Second, our data mapping tool makes the process more predictable by giving users full control over their data logistics and clearly showing where their data will go.
Finally, with our Free Demo, users can see for themselves how the data will migrate before committing. And if anything does go wrong post-migration, they get results and detailed reports on mistakes so they can fix those issues and re-run their Demo migration process to tune it ideally.
Reason 3: Freeing up internal teams
Help Desk Migration handles all the heavy lifting during migration, allowing your users to focus on their internal operations. They can continue to provide customer service to their audience, and the tech department doesn’t need to interfere and just keep doing their work.
Your internal teams can rest easy knowing that the Help Desk Migration support and tech team handle all migration requests.
Reason 4: Scalability for your business
Help Desk Migration is built to help you scale. Freed from migration concerns during user onboarding, your internal support teams can concentrate on growing your product. Plus, having an automated migration tool makes your offering even more appealing, which can further expand your user base.
Reason 5: A customized help desk data transfer solution for unique business needs
Our data migration solution is designed for onboarding users during help desk migration, accommodating a variety of migration scenarios.
With support for numerous help desk entity types, compatibility with multiple platforms, a range of customization migration features, and a custom migration option, Help Desk Migration stands as a one-stop shop for all your clients’ migration needs.
Conclusion
We could go on and on about the features and benefits of Help Desk Migration, but they all have one main goal: to make your customer onboarding easy, fast, and secure. This is the key reason that makes Help Desk Migration your ideal data migration partner.
If you’re ready to enhance your help desk platform with a comprehensive, scalable migration solution, just fill out the contact form at the bottom of the partner page.