Navigate Your Zendesk to Zendesk Migration with Confidence
Secure and reliable: Your data stays protected with top-tier encryption, secure servers, and advanced authentication.
Effortless automation: No more workflow slowdowns. Enjoy uninterrupted automation with no time-outs or delays—just smooth, efficient performance.
Fair pricing: Pay only for what you need. Get the best value with flexible, cost-effective options.
Why migrate from Zendesk to Zendesk?
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Manage Multiple Brands in One Place
Zendesk lets you manage several brands under a single account, reducing redundancy and making your operations more efficient. -
Keep Support Running Smoothly
When an agency closes or a product is discontinued, consolidating your Zendesk accounts ensures seamless transitions and prevents disruptions in customer service. -
Boost Team Collaboration
Merging accounts gives your teams a unified view of customer data, improving collaboration and efficiency
Our migration solution is the top choice across industries worldwide
Zendesk to Zendesk data migration: 1-2 weeks to go live
Preparation
Review Your Current Setup
Check your source Zendesk data, workflows, and apps. Remove unneeded data and set up custom fields, macros, triggers, and agent profiles in your target Zendesk. Don’t forget to activate the Help Center to merge knowledge base records.
Plan Your Migration
Create a detailed migration framework with a clear timeline. Plan agent onboarding in the target Zendesk so they’re ready to handle source records as soon as they arrive.
Ensure Security and Compliance
Before migration, confirm your data meets security and compliance standards. Set up permissions and access controls to secure your Zendesk to Zendesk migration from start to finish.
Migration
Data Mapping and Customization
Effortlessly map data fields between source and target Zendesk instances. Choose from automated options or request custom adjustments to suit your needs.
Demo Migration
Run a free Demo Migration to test how our solution works. Analyze the results and make adjustments to perfect your data mapping for a smooth transfer.
Double-Check Your Migration Results
Double-check that all transferred records are accurate and formatted correctly in the target Zendesk. Doing so ensures everything is in place for a smooth consolidation and efficient operation.
Full Data Migration
Seamlessly migrate essential Zendesk records—tickets, agents, customers, organizations, macros, triggers, articles, and more—ensuring no data loss during the transfer.
Delta Migration
Easily import new or updated Zendesk records created during the Full Migration, ensuring your data stays up to date.
Interval Migration*
Pause and resume your Zendesk to Zendesk export at your convenience, with five pauses of five days each. Collaborate with our sales team to tailor the schedule to your requirements.
Post-Migration Phase
Go Live with Target Instance
Launch the target Zendesk instance for all support reps. If required, deactivate the source account and make sure data backups are in place to ensure security.
What Types of Records Can You Import from Zendesk to Zendesk?
The Migration Wizard allows you to merge a wide range of records between Zendesk instances smoothly. Explore the record types available for migration through our automated service—no tech support necessary.
Have unique requirements? We’ll tailor a seamless solution to fit your needs.
| Zendesk objects | Zendesk objects | |
|---|---|---|
| Help desk | ||
| Groups | Groups | |
| Agents | Agents | |
| Organizations | Organizations | |
| Customers | Customers | |
| Tickets | Tickets | |
| Knowledge Base | ||
| Categories | Categories | |
| Sections | Sections | |
| Articles | Articles | |
| Business rules | ||
| Macros | Macros | |
| Triggers | Triggers | |
Why merge Zendesk data with Help Desk Migration?
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No downtime Consolidate Zendesk records without interruptions. Ensure smooth workflows and provide hassle-free customer support.
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Enhanced efficiency Easily transfer data from Zendesk to Zendesk with our Migration Wizard. Organize default and custom fields for tickets, customers, and organizations.
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Easy ticket transfer The Migration Wizard transfers tickets and all related data, keeping your Zendesk structure intact. It’s quick and easy.
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Expert support Get in touch with our team via chat, email, or phone. We’re here to guide you through every step.
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Strategic migration planning Take advantage of a strategic migration roadmap to ensure a seamless and secure transition every step of the way.
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Custom options available Select from our pre-built options or contact us for a custom solution. Your data remains secure with us.
How Zendesk to Zendesk Migration Works
Migrating your Zendesk data is easy with our automated solution. Complete just a few simple steps, and you’re all set. Need customization? Choose a custom demo. Here’s what happens next:
Connect your platforms
Get started by connecting your source and target Zendesk instances.
Map and match data
Decide how to transfer your source records to Zendesk. Make sure every field aligns perfectly.
Test-drive
Try a Demo Migration first. Validate your Zendesk data transfer before committing to the Full Migration.
Full Data Migration
Move forward with confidence. Begin your Full Data Migration now or schedule it at your convenience.
Enhance Your Zendesk to Zendesk Migration—Smarter, Faster, Better!
Consolidating data from two Zendesk accounts? Take control of your data transfer with Help Desk Migration’s customizable options. Here’s how to make it seamless for you:
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Import knowledge base content translations
Keep your knowledge base accessible worldwide! Use “Migrate content translations” to transfer all language versions, ensuring consistent traffic and user experience.
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Bypass attachments
Does your target Zendesk have storage limits? Skip attachments if they’re not essential to your historical data. This speeds up migration significantly.
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Add tags to migrated tickets
Make searching and sorting easier by tagging migrated tickets. Differentiate them with labels such as ‘lost,’ ‘closed,’ or ‘stop replying.’
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Transfer inline images as attachments
Don’t leave behind important visuals—import embedded images as attachments. That way, even if the source Zendesk is no longer active, you’ll still have access to all your data.
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Demo with a custom data: import 20 tickets and articles
Test your migration on specific tickets and articles. With Help Desk Migration’s Demo, you can hand-pick 20 entities by ID and check how they appear on your target Zendesk.
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Move the newest records first
Choose this customization to move your most recent records in chronological order, from newest to oldest. This option is available exclusively for Full Migrations.
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Migrate side conversations
Consolidating your Zendesk instances? Maintain your ticket side conversations as private notes. Our migration process guarantees they stay intact and unchanged.
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Preserve Zendesk call recordings
Need to save call recordings for team training or for keeping important customer communications? Our migration tool imports these recordings as MP3 attachments to your new Zendesk instance.
Secure Data Migration Every Step of the Way
The Help Desk Migration app offers seamless import functions while prioritizing security. We comply with the latest security standards, regularly update our systems, and maintain constant monitoring to safeguard your information.
We enforce a strict two-factor access policy
The Help Desk Migration Wizard secures your data with two-factor authentication. Only authorized agents with admin rights can merge your Zendesk data. This ensures full control over your data and prevents any security breaches.
We protect your data with 3-layer security
Help Desk Migration keeps your data secure at all stages:
- Physical: Protection against attacks on our data hosting facilities.
- App: Strict measures to prevent unauthorized data access.
- Network: Advanced network defenses against cyber threats.
We uphold industry-leading standards
Help Desk Migration prioritizes top-tier security to protect your records. We fully comply with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other critical data protection frameworks. We constantly expand our compliance efforts to stay ahead of new security challenges.
How much does Zendesk to Zendesk data migration cost?
Migration costs depend on your record count, specific features, and customization level. The more records you move, the more affordable it gets. Start a Free Demo to understand how the Migration Wizard works and receive a personalized migration estimate.
Run a Demo to get the priceInspired by your feedback: what our clients think of our tool
Simplify Zendesk to Zendesk Data Import with Help Desk Migration
Boost your customer support with a seamless Zendesk data import. Whether migrating from another platform or updating your existing data, mastering the import process saves time and enhances your support operations.
The Zendesk Data Importer is essential for transferring key data—whether it’s customer details, ticket information, business rules, or custom fields—into Zendesk. With its bulk import feature, you can easily move large amounts of data, making it perfect for businesses of all sizes.
But it doesn’t stop there. Zendesk’s import options offer customization to meet your specific needs, from bulk user imports to custom field data. You can effortlessly transfer custom user and organization data, ensuring a tailored import that aligns with your business.
Looking to automate? Zendesk import automation lets you set up rules that trigger automatic imports based on predefined conditions. This is a game-changer for maintaining data consistency and accuracy without manual intervention.
In short, Zendesk’s import solutions streamline your migration and data management, whether you’re performing sample imports or handling large-scale transfers. Zendesk makes it easy to manage your data, putting you in full control.
Frequently Asked Questions
Merge two Zendesk accounts easily using our Migration Wizard. Start by setting up your migration, selecting your source Zendesk account, and choosing the target Zendesk account. From there, map fields, select record types, and add extra details to the tickets being moved.
Want to move call recordings or side conversations? You can do that, along with including multilingual KB articles. Our automated options make the process simple, but if you need custom adjustments, we’re here to help—just contact us.
Merge multiple accounts for the same end-user within Zendesk with ease. Note that you cannot merge administrator or agent accounts.
To consolidate different end-users’ accounts, use the Help Desk Migration Wizard. You’ll need to run a separate migration for each account.
Use the Migration Wizard to import your ticket data. With the Help Desk Migration service, you can bring in tickets and related data from other helpdesks, service desks, ITSMs, and CSV files.
Zendesk links requests to profiles using the end user’s email as the primary identifier. That’s why you can’t have more than one profile associated with the same email.
Professional and Enterprise plans allow users to join up to 300 organizations. Though optional, grouping end users into organizations lets you better track and manage their requests.
Using Merge Tickets in Zendesk is a breeze. Here’s the scoop:
- If a customer sends multiple tickets in a jiffy, you’ll get a heads-up in the sidebar.
- Just hit “Merge,” and watch the magic happen as duplicates get merged automatically.
Zendesk doesn’t just cover the full spectrum of IT Service Management and ITIL processes; it also goes the extra mile to ensure both agents and users have a fantastic experience. This not only encourages continued usage but also fosters an environment of ongoing improvement.
Smooth Zendesk to Zendesk Migration in Just a Few Steps
Migrate your data from Zendesk to Zendesk with ease, so you can stay focused on what matters most—helping your customers. Our solution manages your data transfer, leaving you free to enjoy your new platform.
Discover more tips and tricks for a smooth data transfer
Need more insights? Our updated resources provide valuable guides to improve customer service and manage your help desk migration.
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