ServiceNow to Freshservice data migration done simply
Encoded communications, safe servers, modern authorization mechanisms
Automated method, no time-out, excluded workflow pauses
Deal pricing to guarantee a function + cost balance
We’ve won the trust of companies among sectors
Data migration timeline: 1-2 weeks
Preparation
Step 1. How to Evaluate a Project and Requirements?
- Start by identifying ServiceNow records, workflows, and integrations. Take time to review each integration to determine if it’s still needed in the target system or if better alternatives are available.
- Review your data filters and plan field alignment to Freshservice, ensuring you transfer only the records that are truly valuable while leaving out unnecessary data.
- Build a transition plan that outlines the timeline, resources, and agent training.
Step 2. How to Ensure Security and Compliance?
- Ensure all records comply with data security and regulatory requirements.
- Establish permissions and access controls to protect information during transfer.
Migration
Step 3. How to Map and Customize Data?
- Map fields between ServiceNow and Freshservice using the Migration Wizard, which lets you configure both default and custom fields.
- Use automated options for standard objects, or request customization for complex datasets.
Step 4. How to Run a Demo Migration?
- Run a free demo migration to preview how your ServiceNow data looks in Freshservice. You can run one Demo migration per project and re-run it multiple times. Demo allows you to transfer up to 20 tickets along with contacts, companies, and custom fields. This lets you preview the migration results without moving all your data.
- Review outcomes and adjust field mapping if needed.
Step 5. How to Verify Data Accuracy?
- The Migration Wizard shows links to the source and target, letting you review and compare migrated data. Ensure that records in Freshservice are accurate, complete, and well-organized.
Step 6. How to Perform Full Data Migration?
Verify that the Demo migration meets your needs and that the data has migrated correctly, ensuring a smooth full migration.
Help Desk Migration offers Standard, Premium, and Signature plans, all providing access to the Migration Wizard and core migration features. Higher-tier plans add enhanced support, options like Interval and Delta Migration. The Migration Wizard automates data transfer for tickets, contacts, and more, with options to include attachments, inline images, and extra tags.
Step 7. How to Handle Delta Migration?
- Delta Migration transfers only new or updated records after the full migration.
- Delta and Interval Migration are available through the Signature plan.
Step 8. How to Use Interval Migration?
- Pause and resume migration to align with your schedule.
- Pauses can occur up to five times for five days each, managed by the migration team without downtime.
Post-Migration Phase
Step 9. How to Go Live with Freshservice?
- After the migration, be sure to configure your automations.
- Launch Freshservice for all support agents.
- Deactivate ServiceNow if it is no longer needed, and maintain a secure backup for future reference.
What Types of Records Can You Import from ServiceNow to Freshservice ?
With Help Desk Migration Wizard, you can with ease import or export solid amount of different data types to or from ServiceNow to Freshservice. Check out the parameters of record types you can migrate using automated tool without any assistance from tech representatives.
Do you look for nonstandard ServiceNow to Freshservice import inquirements?
Let’s discuss your specific needs for a nonstandard data import.
| Servicenow entities | Freshservice entities | |
|---|---|---|
| Help desk | ||
| Users(admins) | Agents | |
| Companies | Departments | |
| Users | Requesters | |
| Incidents | Tickets | |
| Changes | Changes | |
| Problems | Problems | |
| Knowledge Base | ||
| Knowledge bases | Categories | |
| Categories | Folders | |
| Articles | Articles | |
Why transfer with Help Desk Migration?
-
No downtime
Import data smoothly – ensure workflows efficient and serve customers seamlessly. -
Increased efficiency
Easily migrate data and arrange standard and personalized fields with the out-of-box Migration Wizard. -
Organized ticket transfer
The Migration Wizard migrates tickets and all related data, preserving the data structure consistent on the Target. -
Personalized support
Our support reps is prepared to navigate you by means of chat, email, or phone. -
Thorough transfer framework
Managers will create a well-defined plan for data import, securing a smooth process and safe data. -
Custom options available
Decide on automated options or inquire about personalization, and we’ll make sure your data is preserved.
How ServiceNow to Freshservice Data Migration Performs
Our automated migration service lets you import and export data in five simple steps. However, if you have unique requirements or a non-standard data structure, feel free to go with a custom approach.
Connect platforms
Connect your source and target platforms
Map and match data
Specify how your data should be transferred
Test-drive
Start a Demo to access the replication tool and its results
Full Data Migration
Start or plan your data transition
Improve Your ServiceNow to Freshservice Move
with These Functionalities
Convey a tailored data transfer experience that aligns your company’s preferences. The Help Desk Migration service offers features to facilitate you to accomplish your support service records transmitting in the most suitable approach.
-
Omit attachments
Does your targeted support service platform present compact data storage? Bypass attachments, particularly if your current support data loses none of its value without them. The data import time will drop greatly.
-
Create a additional tag to the imported tickets
Are you going to work a current help desk system during data migration? To avoid disorder, add tags to the exported tickets to separate them from the remaining ones.
-
Demo with custom data: Choose 20 entities for migration
If you need to check how particular entities will look like in the destination customer service tool, run this free custom Demo and choose 20 entities for a export.
Your Help Desk Data Migration is Secured at Each Stage
With Help Desk Migration solution, don’t worry about safety of valuable data. We frequently test all facilities and make updates, so that your business data is protected according to the recent requirements.
We enforce a stringent two-factor authentication policy
Help Desk Migration Wizard applies two-factor authentication. Besides, your company representatives can only migrate ServiceNow records if they got admin access. With these safety functions in place, you don’t worry about data leak.
We apply 3-layer
We offer three layers of data safety: physical (we protect our data hosting equipment against physical and logical intrusion), network (we take care of our networks against cyber attacks), and app (we secure your business data within our importing service from unauthorized log in).
We satisfy industry-standard levels
Help Desk Migration commits to top ranking security fundamentals, delivering maximum safety for your data. We are compliant with HIPAA, CCPA, PCI DSS Level 1, GDPR, and other crucial data safety levels. And our broad compliance set keeps getting expanded.
What is the cost of your ServiceNow to Freshservice data migration?
And now to the burning question. How much will it cost to switch from ServiceNow to Freshservice? The price will mostly build upon the records volume you need to transfer, the complexity of your requirements, and the features you’ll choose or customizations you’ll ask for. Run a Free Demo to test the Migration Wizard performance and learn how much your data transfer will cost.
Run a Demo to get the priceReviews inspires us elevate our solution: Few thoughts from our customers
Find out the way to prepare for Freshservice data migration
Prepare for Freshservice data migration by checking an in-depth step-by-step guide
Frequently Asked Questions
Begin by conducting a comprehensive audit and cleaning ServiceNow to eliminate duplicate data. Determine the specific records you want to migrate and temporarily disable any triggers or notifications that may disrupt the migration.
Next, configure the necessary settings on Freshservice to prepare for the data migration. If you require assistance, rely on the Help Desk Migration team to guide you in planning and executing an accurate data import.
After the migration is complete, download and review reports to validate the migrated IDs and ensure their alignment with the original records.
Prior to migrating from ServiceNow to Freshservice, it is essential to perform a series of preparatory steps:
- Generate an API key to connect Freshservice to Migration Wizard.
- Create custom fields on Freshservice that mirror those on Zendesk.
- Set up agent profiles for seamless matching.
- Turn off email notifications for tickets.
- Disable the Priority Matrix feature for helpdesk productivity.
- Switch off scenarios, automations, workflow, and closure rules.
For more details, check this Freshservice Data Migration Checklist.
Help Desk Migration provides customers with a choice of three support plans: Standard, Premium, and Signature. The Standard package, available for free, includes email, phone, and chat support from our team during weekdays, with a response time of up to 24 hours. On the other hand, the Premium and Signature packages offer enhanced support options, including weekday assistance from Monday to Friday and extended 8-hour weekend support through email, phone, and chat.
The speed of the migration process from ServiceNow to Freshservice relies on the number of records and attachments you have, as well as the API limits associated with your ServiceNow and Freshservice accounts. A higher set of API limits will result in a quicker migration. To ensure a smooth and timely migration, optimize your API limits.
With Help Desk Migration, you can maintain uninterrupted customer support during the data import. Once the Full Migration is finished, you have the option to conduct a Delta Migration, enabling the import of solely new or updated records to prevent any duplication.
Before migrating to Freshservice, set up custom fields for incidents, problems, and changes that correspond to those on ServiceNow. This way, their data will migrate correctly to Freshservice.
Complete ServiceNow to Freshservice Migration in a Couple Clicks
Import your business records from ServiceNow to Freshservice painlessly and without confusing your highest mission of solving your clients’ inquiries.
Find out more tips and tricks about data import
Want to learn more? Our resources are providing information on customer service enhancement and help desk business records migration. Take a look at it!
Top Spiceworks Desktop Alternatives to Check Out
On December 31, 2021, Spiceworks will drop support and officially EOL the Desktop ...
5 Best Help Desk Solutions for BigCommerce
The fast and personalized service can be the reason for your customers to ...
ServiceNow Alternative: Choosing ITSM Help Desk That’s Right for You
Why should you look for ServiceNow alternatives? We all agree that smooth IT ...